Where do I begin. I ordered my pizza 3:56 pm and still haven't received it yet. First was told that driver had delivered it to the wrong location. Then after I called to check on its status I was told that it would be remade and delivered in between 25 to 30 mins. And some from the called to confirm the address. Then called back again and check on the status was told that the driver was on his way ; then talked to Operational Manager Tyler and told that would be here soon. Still waiting. This worst customer service that I have ever experienced.
No gift cards available and the place was dirty and unkept. Pizzas were flying out the door so business was good. Smell was WONDERFULL!
Today we ordered pizza and wings at 6:30pm, 2 hours passed and no food. We called Marcos and explained that the food hadn’t been delivered they said that there was a building but no apartment number. The drivers often text the customers if there is a problem so this shouldn’t have been an issue. They’ve texted me in the past when they were running late. We tried to have Marcos resend our food but they were more concerned with closing time at 10:00pm than customer satisfaction…mind you we started this at 6:30pm-we’ll see if they refund our money. So when I told told Mario I was going to write a bad review, his reply is that he’s used to it. Businesses practices need to be changed this is avoidable bad business.
Ordered each of my 8 team members Pizza. They were so happy. We actually did this 2 weeks in a row. Great pizza.
Pizza (for-one) was prepared while I waited. It was well worth the wait for it was delicious. Ordered the lunch special which was a small, one-topping pizza with a 16-oz drink (Pepsi beverages) - grilled chicken with old world pepperoni and jalapeños (extra for additional toppings). The pizza was fresh, didn’t need anything else (Parmesan, crushed peppers, etc.). It was awesome!!! I will visit Marcos Pizza again in the near future.
The vegetables are so fresh and delicious! The sauce of the pizza brings out the flavor yes yes yes that flavor of A traditional Chicago/New York mix!!! It's the meat that meets all your desires the sausage/beef alone are a beautiful size not like those small pebbles that all the other restaurants give you, the pepperoni oh My you will love the pepperoni it's so flavorful and not too salty. The the service is grand!!! While very busy they are always pleasant and aim to please! My 7 year old said "they're happy people here dad!!!" We were at the counter but the young counter lady grabbed our order and walked pass me with my 6 pizzas and 15 wings and cinnamon rolls and took it to my car WOW!!! ??⚡So you ask me about Marco's and I say YES!!!
First time ordering pizza from Marco's. I won't be back. I ordered online at at Marcos.com website at 9:26. Website said it would be ready at 9:37. I got there at 9:45 and was told it would be 6 more minutes. At 9:55 it still wasn't ready and I believe they had just put it in the oven. I requested and received a refund. The cashier told me that the online pickup time just automatically adds 10 minutes from when you order but it really takes 15 minutes to make if they aren't backed up. Very weird... Don't lie to your customers and say 6 more minutes when you know it's going to be more than 15 more minutes.
I've ordered here a few times and the results are either very good or very bad. I finally figured out what's wrong - NOT ENOUGH SAUCE. When it's bad, the pie is so dry you just can't enjoy it. It's like flipping a coin if you get a good pie or a bad pie. I do not recommend it.
The pizza with the toppings was good but pretty small for a large and it wasn’t hot at all. They don’t keep them on warmer racks, just on regular shelves.
The pizza with the toppings was good but pretty small for a large and it wasn’t hot at all. They don’t keep them on warmer racks, just on regular shelves.