Around noon on Saturday I walk in to this chillis and there is exactly TWO tables sat and eating their food. I wait for more than 5 minutes waiting for a hostess and I was told it would be a 30 minute wait. I said 30 minute wait for an empty restaurant. The hostess replied yeah there’s only one waitress and she’s about to get off. Who runs a business like this? 3 parties were turned away which must have equated to hundreds of dollars. I will never go here again
The restaurant was mostly empty but we still had to wait for a table because they were short staffed. We were only given one drink and no refills even after we asked only one drink was ever refilled. The pasta dish we ordered was cold and the chicken was crusty. We ordered a $25 meal for two that comes with a desert but never received our dessert and grew tired of waiting and just left. Our waitress was very sweet just overwhelmed taking care of all the tables by herself.
We wondered why this restaurant was almost empty on a Sunday afternoon around 130 pm…figured it out! Hostess was sitting by the restrooms when we walked in. Asked us if we minded if she cleaned a table for us. Something she should have/could have done before we walked in. No problem, a clean table is always nice. Food was ok, nothing to rave about. Bathrooms were disgusting. I will give them a half a star for the entertainment value of the employees screaming at each other as we stood up to leave. Folks were scared to even walk out the door on the side where they were parked. Unprofessional isn’t a strong enough word for what we witnessed and heard! This was BY FAR the worst Chili’s I’ve ever seen. Definitely will not go back and encourage others to avoid this place. Our waiter was awesome though!
The bar was dirty. The bartender was not very pleasant and didn't really seem to want to be there. The food was good but just over lukewarm but my boyfriend said his food was hot. I probably wouldn't go to this location again
5 stars is for the lady that seated us, our waitress and a helper in the kitchen that brought some of our food out! Best service all around. The food was ok on what I got but I have had it at other locations and it was much better.. not sure what was off in the quality or preparation of food... it was just off.
Yesterday February 18;Waitress was the best . Host ,The face of the restaurant apparently she didn’t have any manners , didn’t greet any customers and would just look at you dumb , was on her phone the whole time , doesn’t have patients. As an host you’re the head of the whole restaurant, the person who represents chilles , she needs more experience & also tells customers it’s 10 min even though it was a wait time about 30-40 mins . I love chilles n never experienced anything like that .
Went for lunch yesterday,2/3.walked in front door the smell of day old garbage greeted us. We were seated in one of a few clean tables,hostess was doing nothing btw. Waited,waited along with other guests,no one not even water. Went to bar to see if better,no bartender. All in all about 20 or so minutes so we left. Went across parking lot and in the span of 10 min,had a table,water and food.Downhill..what a shame.
Went for an afternoon lunch, despite being short staffed the waiters and bartender were very rude and frustrated. Place was not at all clean mostly due to the fact of one employee handling all tables and tabs. While no fault of the employee handling all aspects of the dinning area, the attitude given was not welcoming at all. Would not recommend this place during lunch or any other time it’s low on staff. Hopefully they can hire more or engage their current employees on customer service practices.
Chilli's is a nice spot for a quick meal out. It has a good menu, but the menu has trimmed down a bit, the stars of the show are the $10.99 special and two for $25 deals. They are now featuring so custom burgers which are delicious and the teas & lemonades are legendary. The restaurant seems to be constantly under staffed both now and pre COVID. Parking is kinda tight if you park at the restaurant. I suggest parking across the way in the greater shopping center parking lot.
I’m floored by the molten chocolate cake I received through take out. You literally never heated it up. The cake itself was completely cold & the “lava” part of the cake was ice cold & solid. It was clearly not a situation where the lava/cake had cooled down, it was just honestly never heated up. You took it out of the refrigerator/freezer put it in a box & sent it my way.