***I'd highly discourage anyone with a food allergy from eating at Pippa's Cafe**I'll preface this by saying, I realize how difficult it is to wok in the service industry. I rarely, if ever, write bad reviews. However, in this instance I feel compelled to do so.I've been a loyal customer of Pippa's off and on since 2016.Background information - my lovely cousins flew into town this week for our annual family trip. On Weds (6/8) we were all starving after we left the Concord area - so of course I thought of Pippa's.Admittedly, we were catching up on memories and laughing when we ordered our food so we were all a bit distracted.One of my cousins has a severe lactose allergy and when her salad arrived we realized it came with Feta cheese. My cousin politely and discretely explained her lactose allergy to our server and asked if it would be possible to ask the chef to prepare a new salad without feta.Despite the fact that my cousin's request for a new salad was solely based on a medical issue, our served refused to compromise or accommodate the request, aside from offering the two options below.1)Eat the salad2) Pay for a new saladThe rationale provided by our server was that if she replaced my cousin's salad, free of charge, she would have to "do it for everyone".Needless to say, we were very disappointed with our server's demeanor, inflexibility, and her delivery.I dine out fairly often and I've occasionally had to send food back. I can honestly say I've never had a restaurant employee balk at a request like this.I'm deeply disappointed in our experience and the utter lack of customer service. I will not be dining at Pippa's Cafe again.
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Put in order. Appetizers fairly quick. Checked on once after ordering despite 45 minutes since ordering. Asked about salad got it about 55 minutes. Took over an hour to get entrees. Burger charred on one side, right on the other.In the past has been a “go to” place. No management checked on us or came to apologize. Waitress just said that kitchen was slow.Would hope this is a one off problem, I know staff hard to come by but service recovery leaves something to be desired.
Today was our first meal in our new hometown and it was delicious!! Great service and great food. I ordered the Jessica wrap, which was perfect because of my name. Lol. It helped to take away some of my homesickness. Thank you!!
The food was ok and the service was slow. However I was hit in the back of my head by a football that the children were playing with. No one cared if I was ok.Injury lawyer would love to hear about this. Having worked in insurance for 40 years you could be in trouble.So becareful if you are eating out side. It can be dangerous.
Great food and awesome service. The hostess was so bubbly. You can tell it is a great place to work.
This place is amazing..from the minute you walk in..your at home surrounded by smiles and great conversation. My wife and i had a really great time..Owner and his staff are a class above the rest...may be that northern vibe GO BILLS & Yankees...
Good little neighborhood bar and grill, we frequent here because its close to the house, food quality could be a bit better and more consistent but overall great for what it is, service is usually good. solid 4 star place with strong potential for 5!
Forgot half my order. Missing sauce. Missing sides. Ordered only two meals. Needed to recook at home because it was cold. Boo!
The food was wonderful. I had the grilled chicken wrap which was delicious.