Worst experience ever at a Papa Johns location. The manager on duty Jada did not fix any of the issues we had with our order so much so we had to call customer service. Do not go here and waste your money!
I will NEVER use this papa John's again. I placed an online order at 630pm with an estimated delivery time of 27-30 mins. I waited until 740pm before I called and was told the driver had left my order and I would have to wait another 45 mins to get my order with a sorry 25% discount. If I could have given no stars I would have. If the driver left my order it seems like they would have had another driver to make the delivery I'm just 3 mins down the road. Hell the manager could have brought it for great customer service. VERY DISAPPOINTING.
Order gluten free pizza and hardly no sauce call Manager he refuse fix it.
Delicious pepperoni stuffed crust pizza and great customer service
Inexcusable customer service and even worse pizza...The deliver driver was on her personal cell phone upon arrival and despite her having my order in hand I would've never known who she was due to her not having on a uniform of any sort. The wings were pretty decent but the pizza was cold and poorly made. I won't EVER order from this location again.
Employees are not managed: Hi! I am not typically one to send a bad review, but from the customer service industry myself, you should know that I feel concerned about how the store is managed at: 3805 Concord Pkwy S Suite 112, Concord, NC 28027. Our order was incorrect and even one of the errors was my fault...while speaking with the sweet girl who answered my phone call, I could hear ALL the other employees in the background talking about other customers, they were so loud. I tried to look past it, but suddenly realized I did not feel comfortable having a part of my order remade and re-sent. I truly felt like this team would have stepped on, and or, spit in my food (just by the background chatter I could hear- it was TERRIBLE. I've never experienced something like this before.). I, uncharacteristically, immediately asked for the manager, she picked up and told me that the employees were just slow and bored. Um, no. The manager there needs to learn how to actually MANAGE, and I will NEVER order from this store again. I have been ordering from here since 2013. NEVER AGAIN. Everyone at this store needs to be retrained.~Lisa
Inexcusable customer service and even worse pizza...The deliver driver was on her personal cell phone upon arrival and despite her having my order in hand I would've never known who she was due to her not having on a uniform of any sort. The wings were pretty decent but the pizza was cold and poorly made. I won't EVER order from this location again.
I ordered a grilled chicken papadia and brought me a papadia with bacon and onions on it. The cinnamon bites I ordered were over cooked and all crusty and dry. Horrible experience.
Looks Nothing like it’s publicized. Unacceptable ?dry, unappealing
pizza is bomb, there is nothing bad you could say about a deliciously cooked and made pizza ?