Manager was OUTSTANDNG, she happily made my experience what I know Firehouse to be.Had just come from another location which failed miserably at making our sub but she listened and heard my issues and made it right ✅️Thankful for this location ?
Where do I begin?Thoroughly disgusted with this location. 2 employees stoned out of their minds. This photo is of one of them. Their chairs are all flipped upside down on the tables at 5pm. We found one table with the chairs upright. I ordered my usual here a large New York steamer and my daughter a turkey bacon ranch. I had one small sliver of meat on my large sub and it was ice cold. Also pictured is my $3.19 drink. They had no carbonation in their machine so I had to pour my coke out and settle for lemonade that also ran out after filling this tiny cup. Restaurant is filthy and uninviting. My tab was $26.71. How disappointing.
I will never ever spend money here. My company Republic Service have spent THOUSANDS of dollars at this location. We went to place a large order Tuesday NOBODY was inside maybe 3 ppl. Some of the employees were standing around talking and One of the workers were actually sitting down eating. One of the workers immediately said they wouldn’t take the large because it had to be placed 2hrs in advance. So another worker asked if I could wait for an hour, I told her that would be fine. All of that for her to let another coworker convince her to say no. All because they didn’t want to do the work. We have placed PLENTY large orders and it has NEVER took 2 hrs. I placed a call to my office They wanted to speak with one of the employees to ask if they could do the order as well and the worker tried handing another employee the phone the employee RUDELY STATED “I don’t wanna speak to her”. Had it been my business I would NEVER allow my employees to turn down $500 orders. Nobody was rude to them or anything we specifically needed the food. Even on a regular day I wouldn’t spend here.
Just got kicked out of their dining room after we purchased our food.They called our name we got our food then they asked us to leave. I asked why, they stated that it is Saturday and they close their dining area because they were too busy.Mean while there was staff everywhere. They were a couple in the dining room standing around and "hanging out" acting unprofessional and being rude to customers while the customers were trying to fill their drinks. One of the staff was ignorant to the customers around him while trying to fill his own cup before customers could get to theirs.I asked to speak to a manager to find out more about why the dining room was closed. They refused to get the manager.
I received terrible service, apparently while making the sandwich the girl put the wrong mustard (I didn’t notice her coworker did) she cursed and then said well she(me) won’t even know and her coworker said well she’s right there. She then took the sub and threw in the trash. I order the combo and so when I came back from grabbing my drink, she was complaining because she had to make a sandwich. And got annoyed when I was asked if I would like a bag I said yes. My sandwich was all soggy. I also ordered Mac and cheese which was gross, not to mention because it was a frozen bag they just heat up it was still frozen when I got back to my store I was working in so I had to heat it up and wound up throwing it away. I paid $18 and was treated rudely and the food was definitely not worth the price
There was one other customer there and it took them about 20 minutes to make one medium sandwich. I sat there and watched them not do anything for most of the time and they didn’t even start making it until I got up and watched them. Goof off after you make the food I’ve paid you to make
Food was good. Place was super dirty though. Lady at register and shorter girl was super rude didn’t even make eyes contact and seemed we where inconveniencing her that we where here ordering. Even laughing at customers as they ordered food. I ordered a large sub so I can have some later. Always loved saving some for later and they both laughed at me. Super rude place and I can’t believe their behaviors. One I’m even sure was a manager. Seems they have an issue with that here per reviews I have seen before that. Very disappointing when your whole job is to help customers.
My son enjoyed his sandwich, he said it was very good.
A lot of employees standing around but the floors, drink machines needed cleaning. To much playing and talking . My friend waited for 10 because they just didn't make 1 of her sandwiches
Staff was gathered around front talking, joking around, while one woman was frantically trying to get orders done, though she was cursing and appeared very angry at her coworkers. Food was good, but the drink machines were not putting out coke properly. All of the soda was over carbonated with very little syrup and the coke was only dispensing cherry.