Great service.
I work here and love it????
I ordered online to pick up at 4pm.I arrived at 4pm to find approximately 20 high school kids inside store with a maximum of four customers allowed.
Blonde haired kid they have working is incredibly rude and impatient. I don’t know who in their right mind would have hired him.
Apparently they are taking the day off. I went there at 10:00 this morning and it was locked and no one in the store.
I was told to leave the store by a female employee tonight at 850 because my cloth face covering wasn’t considered a mask... I think they just didn’t want to make another smoothie ten minutes before they closed. Very disappointing and rude service. Will never be coming back to this location.
We ordered online at Arboretum Smoothie King yesterday. We were sitting in the parking lot when a car pulled in and a teen got out. He walked in, went right behind the counter, and started joking with the workers. He then picked up a spoon and proceeded to scoop up smoothly running over the cup and then then stir in the smoothy the workers was holding. At the very least he hadn’t washed his hands and I am not a fan of food others have played with — even before COVID. No manager available but got phone numbers to call. Of course, we left the smoothies with them. I have tried today to call both numbers provided for managers with no luck and called back for new numbers. No managers there today either.
Avoid Smoothie King Arboretum. We ordered online at Arb Smoothie King. We were sitting in the parking lot when a car pulled in and a teen got out. He walked in, went right behind the counter, and started joking with the workers. He then picked up a spoon and proceeded to scoop up smoothly running over the cup and then then stir in the smoothy the workers was holding. At the very least he hadn’t washed his hands and I am not a fan of food others have played with — even before COVID. No manager available but will make the report tomorrow. Of course, we left the smoothies with them.
I am disappointed with my recent experience with this location. I placed an order at the incorrect location. That was my mistake and I totally own that. I followed the instructions on the app and called to have the order canceled. Like any other restaurant, things can pick up and get extremely busy, I totally understand. I called a few times because the phone service this location has does not have voice mail or an answering service. The first time some "answered" they picked up and then immediately hung up. When I did get someone on the phone I advised that I was attempting to have my order canceled and the response was "we made those a million years ago." When I advised that I had tried to call to have the order canceled as soon as it was placed the response was "Well we were busy and had a big rush so we can't always answer the phone." I then expressed my understanding and attempted to empathize by saying I too have worked in retail and food service but I was still expected to maintain customer service. The young man who I was speaking with responded by saying "Well we're not adults here and we don't have those same responsibilities." I was left speechless after this. I looked for a contact method directly for management and because of my experience with this location I don't trust that I would have been provided with the correct information if I had asked.
I was told to leave the store by a female employee tonight at 850 because my cloth face covering wasn’t considered a mask... I think they just didn’t want to make another smoothie ten minutes before they closed. Very disappointing and rude service. Will never be coming back to this location.