The server at the counter that took my Togo order was great. The ribs I had were alright but the smallest I have ever seen. The grilled chicken tender and the pulled pork were both very dry like they have been sitting on a warmer all day. The pork even had the dry crust outside layer like it had been sitting for a while. Coleslaw and okra were both good. But I came for BBQ definitely represented as a chain restaurant that doesn't pay enough attention to detail.
This was our first time here and the food was delicious! We had a Big Dad combo with baked beans and coleslaw and a BBQ chicken sandwich with brunswick stew. Big shout out to James who took our order. Thanks for your help and fantastic service! We will definitely be back again!
Wide variety on the menu. I had the loaded fries topped with pulled pork and cheese. Absolutely delicious. It was on a Sunday so you get a free peach cobbler with any order. I also purchased a large peach cobbler. That too was delicious. I recommend Shane's.
Don’t waste your money on the wings, I can’t believe Shane’s @this location fell off so bad. For $16.54 I would’ve thought I’d get a whole Drumette, instead I got a mystery piece. And a baby portion of fries. #Sad
Half rack of some of the best ribs I've ever had in my whole entire life ?With fried okra & tater salad & peach cobbler.Shanes Rib Shack & Boardwalk Billies are running neck-to-neck in my top 3 rib bbq spots ?
All the chicken and pulled pork were so dry that I suspect they had been sitting under a heat lamp for hours. All the sauces were just sweet. Fried okra was decent
First time here. Went on a Tue night. There was not a line and plenty of tables. BBQ plate was good. They have a SC sauce but not what I remember. I would call it a typical BBQ joint. I've had better but it was good.
Beware of pick up orders missing items. My 1st online order was missing my cobblers that I paid for. I was passed eventually to the GM of this store, Tasha Lee, who argued with me on the phone about this. All I wanted was a refund of my missing item and the hell I had to go through for her to work on getting this (hopefully) issued. I will never patron this establishment again. Sad to have managers ARGUING with the paying customer. I wish I could give them ZERO stars for their customer satisfaction!!!!!
Very dirty sodas fountain machines!!!I went today to have lunch, filled the cup with sprite, I didn’t put ice neither the cup lid, when I began drinking It, I quickly notice it was very dirty, I guess that’s why the machine makes a lot of noise and foam. I guess they have not been clean for I while... so I went to the lady that is taking the orders at the register and let her know what happen and then I went back to the table to wait. There where people in line making orders, so I wait and when the line was going short, I decided to go again to the lady, just in case more people come in, that way if some one comes in will notice that I’m waiting for help. To my surprise this lady was very rude, I’m going to quote her: what are you doing here? I said I’m waiting for you to help me, and she answer back saying: I told you I will help you and I’m finishing, go back to your table and seat down. I told her I want to stay standing here, don’t be so rude, are you the manager? She reply: the general manager( I thought to my self she should be the manager because she is talking to me very bossy, let me tell you, if she is the manager, I don’t want to imagine how she treats her employs... if she treats customer like that. I also want to express my dissatisfaction with the bathrooms, I have gone to this restaurant in multiple occasions and they are always dirty, trash cans full of trash, papers in the floor and the floor full of dirt.This message if for the daughter of the owner, sometimes I see her there, i know is going to be my word against her word, don’t trust me, if you want to check what happen, check the cameras recording, you will see there the situation... it was between 11 to 11:15 in the morning. Saturday February 19 2022
Customer service is terrible. I went there and made an order and first, I couldn’t get what I wanted. So I changed up and ordered the ribs and chicken. I get my meal and it’s chicken pieces and not the whole chicken even though I told the lady I wanted dark meat chicken when I ordered my meal. Instead of volunteering to update my order and remedy to my expectation, I’m given a story of how I miscommunicated and that that I have to make sure I say the right chicken I want. I don’t go to this place so I am unfamiliar with their offerings. Needless to say I will not be going back here ever again.