The location of the hotel was why we initially chose SouthPark Renaissance, but now that we’re here we would easily come again. The room was comfortably appointed and modern while the lobby and lower floor were a vibrant place to sit and people watch. We will be back!
I had an Excellent visit!! This hotels rooms and common areas re clean and fresh, staff is friendly and helpful, and location is prime for access to airport, coffee shops and great restaurants! Highly recommend for your next business event!
We stayed here August 5-8. Check-in was a battle at first, but the manager Eric V. came through to accommodate us in the end. We were pleasantly surprised with this hotel, they seem to be renovating, and only had to use the service elevator once the entire time. The lobby was inviting and peaceful. If you're looking for a quiet stay this is your hotel. I'm not sure if it was just the timing of our stay, but we seemed to have the entire hotel to ourselves. We had the fitness room, pool, and patio to ourselves the entire time. The hotel is in the financial district and probably has more events than regular families staying there. If you have kids, this is not the area for fast food restaurants (the closest one near the hotel was Wendy's). There were a few nice restaurants nearby. Overall, a nice stay.
I loved the staff super professional n grateful I will definitely stay here next time even if is not on business close to shop n restaurants , the rooms are big and spacious , and clean and greeted with a big welcoming smile
The hotel layout is incredible and has so many places to work, relax, and rest. The fitness center was very nice and overall the hotel has everything you need for a stay in Charlotte, NC. Great location as well, walking distance from shopping and food.
My room accomodations were excellent, but the distance from my conference held at Charlotte Convention was a little decieving. It was further away than I was told, making my daily commute longer than expected. Upon arrival the front desk clerk told me that my stay was for 2 days instead of the 4 days I reserved, Then she asked me to prove it with a printed confirmation. Luckily, I had my copy. I told her that 2 days were on points, and 2 days were to be billed to my c.c. After I checked out, the agent asked me if she could just email me my folio. I said yes. However when I looked at my bill upon my arrival back home late that night, I noticed that my c.c. was billed for the entire 4 days.
My husband and I planned a 7 day stay with our 2 kids (under 6y/o). After driving 12hrs and starting our bedtime routine, we discovered a bed bug on one of the beds. We captured it in a cup and called management immediately. Two managers from guest services (Dakota and Jake) arrived and inspected the room by pulling the mattresses away from the headboards. It was clear there was an infestation, and they told us we needed to quickly get our belongings out of the room. By this point, my 2yr old was crying in his pjs in the hallway bc he was tired and waiting around. Dakota apologized for the circumstances and said we would get our full hotel payment back and that she would give us Marriot points and a new room. The only room available at that time (10pm) was a 1 bed king suite. My husband had to sleep on an awkward S shaped sofa bc our child would have fell off if he slept on it. We put the kids to bed and started checking our luggage/clothes to make sure no bed bugs snuck in. By 12:30am, we started to go to bed but were awaken by a fire alarm. The whole building evacuated. Management wouldn't tell us what was the cause - only said it was under investigation. Now, we were paranoid about bed bugs and our oldest was crying bc the fire alarm hysteria scared him thinking it was an actual fire since we couldn't give him an actual reason. We slept for a few hours and then were awaken again by another fire alarm. Again management wouldn't give the reason for evacuation. That day I spoke to Jake again and asked for a full refund and appropriate room accommodations with 2 beds (like our original reservation). He reassured that it was being worked on and that I had to call Expedia to initiate the refund process and that they would completely backup our reasoning and approve the refund. We were placed in a new room with 2 beds. Expedia was completely helpful and started the process. We followed up with Expedia a few times throughout our stay considering processing needed business days and not weekend days. Expedia then updated us on the 6th day saying the managers only approved a refund for ONE DAY which was not at all what we were promised by Dakota and Jake on two separate occasions. We followed up at the front desk again and were told by Stephanie that Dakota said only one day would be approved for refund and that the full stay was never the agreement and Dakota said to email her if anything. By this time, we were clearly being gaslighted. Its upsetting being a parent looking forward to a great experience with your kids and then to be completely let down and having to waste hours on the phone for something that was not your fault. We have yet to receive any refund and no calls apologizing for the inconvenience of false promises. Perhaps if we would have caused an uproar in the lobby we would have been taken more serious and received an immediate refund. I would also like to add that within the 7 days housekeeping only came one time and when asked about it they said they were understaffed. My husband also asked them to get his new sneakers that were left in the original room (room 206) during the bed bug hysteria of leaving the room quickly and they said it was never there which is very hard to believe. Overall I'm disappointed and upset that I even have to write this review. You may ask why we didn't leave to another hotel. Honestly it was going be way more expensive being that we weren't booking way ahead of time like we originally did or planning to come further out of pocket $$. Needless to say this was our worst vacation and we wouldn't recommend this "well regarded" hotel to anyone.
I stayed with my flight crew overnight and Samya Singleton was the most sweetest person. She was full of information and answered all of our questions with poise. My room was clean and the customer service was on point. Will definitely be back :)
The room was nice, clean & modern. Only thing that I wasn't really a fan of was the sliding patio door on the bathroom. I didn't get any drinks from the bar/restaurant but did find their food really overpriced for what they were offering. Menu was pretty weak in my opinion, definitely better off eating elsewhere...
They are currently renovating the hotel. The room we had was new and very well decorated and the beds were on point. The staff is exceptional from the front desk to the housekeeping staff. Above and beyond happy with our stay!