Great service and good food!
Awful. Warning, full detail, long review.I genuinely don't think I've ever had this bad of service before. To start, we got there at 6:30pm ordered a drink at the bar while waiting for a spot at the hibachi table. When we were seated, the waitress left without asking us for drinks. She did not return for 20 minutes before asking if we'd like anything. It was an additional 30 minutes to actually recieve the drinks. The beer we ordered arrived warm like it had been sitting out and never picked up.At this point we've been here for an hour and a half, an hour of it being at the hibachi table. It was another 15 minutes before we got the soup and salad, which was also messed up. She gave the wrong sauces for the salads.Next the chef comes up and "confirms" the food order which is all wrong. He showed us how the waitress had wrote it down for him, which was mostly wrong and out of order for where we were sitting. The food itself was good, The chef was funny and enjoyable.We were never asked for any drinks by the waitress unless we went out of our way to ask for a water refill. The waitress also completely forgot an order of white rice for one person, and never brought a cheesecake an additional customer was waiting on.Now the food is finished and we go to pay. We waited for 30+ minutes to get our bills and when it came all of ours at the entire table were incorrect with our orders. There was 3 of us in our group and 8 of us at the table total. Our group specifically asked for our food to be separated from each other's before we even placed our order. The bill came out all together, with the wrong drinks from our neighboring customers at the table.Our over all experience was over 3 hours. We did not leave until 9:45. When we tried to tell the manager our concerns and complaints, she shushed us and walked away. The manager never came back and never apologized.
Foods great, waitress was absolutely terrible. waited 45 mins for a beer and it was warm, a person I was with waited 1+ hour for rice then the waitress came out blaming the cook for not having the white rice when it was 100% her fault, took forever to get some water, she wrote the food orders in the wrong position so the cook had no clue who ordered what, she forgot certain peoples order and they had to reorder with the chef. Overall terrible service, food was pretty good. Basically everything service related except the chef was wrong and took forever.
Good sushi and great service!
My girlfriend and I loved our experience at Red Ginger. We took the light rail to get there which was just a short walk away. The food is an excellent value. We ate our fill and had leftovers for later. The drinks were fantastic as well. I'd come by just for the Red Ginger cocktail. I saw some other reviews mention poor service, but that was not my experience. The staff was courteous and attentive over the course of our meal and made sure we had a good time
Food and drinks were great. All the staff here are amazing. The chef was absolutely fun!! I totally plan to return.
The bartender was AWESOME she was the best
Went here with one of my bestfriends as she suggested it because we both loooveee japanese food. The parking was great but with kids and a stroller they definitely need an area with a low ramp when coming off the elevator bc we had to carry a double stroller up steps LOL. But the inside was beautiful a bit packed towards the back..but our server was awesome!! His laugh had us cracking up the entire time. He smiled and also joked with us and kept us entertained. The food was so good and definitely fresh...more than enough to take home and share. I loved the music and atmosphere!! I'm going backkk and trying more food!!!
Nice place and good eats! A little expensive but we enjoyed it all.
OMG hands down the very best Japanese restaurant I've ever been to the miso soup is actually seasoned the salad portions are huge and u actually get both rice and noodles so u don't have to be torn between which one to choose and the scallops are not just cooked to perfection but the biggest scallops I've ever been served and top it all off the prices are the same as most all of the other Japanese restaurants this is definitely my new favorite Japanese restaurant I can't wait to come back to Charlotte so I can eat here again ?