I would love to make an excuse that staff was too busy, but the place was far from full. Most of the party was served while one person had to wait 20 minutes for sup and the server said that it looked disgusting to her. Avoid this place if you expect any kind of good food or service
One server for the whole restaurant and she was doubling as bartender. A lunch that would have typically taken 1.5 hours took over 3 because of the service. The staff was trying their best but they were set-up for failure.
Service was extremely slow and ridiculous. The server we had went and tended to other tables and not ours. It took almost an hour to just get water. It then took almost another hour to just get the check. And then another half hour to get 1 take out box. I understand being short staffed, but some of the servers were just kind of standing around and playing around. The food was great but the service was completely awful.
Came here to get dinner after a long day. Service was slow from the start. Bartender "lost" my drink and I ended up waiting 20 minutes total for my drink. It was an automatic upsell because they were out of the well drinks. Ended up getting food after 45 minutes or so from being seated. I was very disappointed in the quality of the jack Daniel's blackened chicken. You can see in the pic for yourself. This does not represent a 15.50$ meal in my opinion. I ate the chicken because we were already tired and had been waiting so long already.1. Slow service all around. 2. Subpar food, I'm pretty sure it was microwaved reheated. 3. Plastic cutlery. 4. No condiments at all on the table.The restaurant appeared to be half full, had 2 bartenders and 4 waitresses but still super slow service. We really used to enjoy going to fox and the hound but sadly I will not be returning after this. I expect better than average service and food at a restaurant like this.
First time coming here and it was a great experience. Our waitress was very nice and gave us her honest opinion. Food was amazing and the service was great. We will make this one of our go to spots once we relocate here next month.
My wife and I have been going to this particular Fox & Hound for many years. This past weekend we were so sad to see how far down hill it has gone! We sat for 15 or so minutes and nobody even acknowledged we were there. The young lady looked at us and just never showed up. She was working the whole restaurant so we know why it was as bad as it was!!! When she finally went over to the couple who came in after us we had enough. With a very short staff we could have only imagined how bad the food would have been since there was only one cook and one waitress and this was a Saturday! We left and went to the Fox and hound at Birkdale and it was awesome! No more Northlake sadly for us.
First time going and I will definitely go again. I ordered the spiked strawberry lemonade and it was very tasty. Ordered the appetizer with the pretzel bites, boneless chicken wings, loaded potatoes, tator tots, and celery. Everything was so good. The food was so good. Reasonably priced and it was a great time. The waitress was very nice. Bathrooms were clean. I'll definitely be back.
Went there yesterday night and knew when I saw the host on her cell phone along with the lackluster greeting...that it was going to be that kind of night. Our waitress started out okay, but then it became apparent that she was the only one serving roughly 10-12 customers. It took over 20 minutes to get an order into the kitchen. Food was just okay! This place gives off dive bar vibes with a nice visual look. Food and service does not match surroundings.
Hostess was so rude we just left. Very dissatisfied with the service.
Me & my wife came here for lunch. Place was empty except two people. I wanted something besides a burger or sandwich. So I ordered the Nashville hot chicken but I had them put it on fries. My wife ordered the salmon salad. The chicken was extra salty and the fries were undercooked. My wife’s salad was good a lil too much lettuce not enough salmon for the $. I had the bartender make a peach and mint margarita that was pretty good, but I don’t think we’ll be coming back