Being an corporate employee of a international restaurant brand, I am embarrassed for this Dunkin franchisee at colony place in Charlotte. My wife ( with kids in tow) have repeatedly attempted to get afternoon doughnuts for special events, most recently yesterday, 5/23, for my sons Bday. 0 donuts at 4pm. 0... They offered a corn bread muffin and laughed at them. Then, manager gives no response to her call. All excuses were thrown at us for why, but it is systemic. Plan your food orders. Train. Don't order to cheat customers and save on labor cost. Stop wasting our time. If we take our time to render our money to your business, show you want to earn our business. I know some great Dunkin operators, and I am sure your brand does not want this kind of service and experience for customers.
Great place to stop for coffee during the day. I wish they were open later in the evening as I like a good cup of coffee after dinner.
Service is great but the donut selection is very limited. If I get there after 10am, most of the donuts are gone.
Very sweet employees. I received my order within 2 minutes of ordereing. Clean atmosphere. Definitley would come back :)
Dunkin Donut has the best French vanilla cream, it puts the coffee into another dimension!
Donuts are delicious at the Colony Place location but some staff are terrible with customers. No customer-service skills whatsoever!! Major training needed.
Inconsistent, rude, mess up my order, have to wait for them to redo it when I online ordered 20 minutes ago. They always forget something from my simple order everytime I go. Workers also don’t wear masks
Love Dunkin Donuts in general. Was in here a few weeks ago and they weren't serving food. I get it, I'm struggling to hire employees too. Hope you get it figured out.
IF they are open and IF they aren’t out of everything I want, not a bad place. It’s a Dunkin. I don’t expect any type of customer service, it’s a chain that employs poorly paid kids.
Lol I’m not even mad at how laughable this is.The kid had a face while “helping me”. The store was completely empty. I was pleasant and asked for one thing for my child. Paid almost $3 and got this. He gave it to me with a straight face. Uhm why are you guys even open. Such a shame. This location could me booming because of its location. What a waste.