Very bad experience?I love Dunkin’ I usually go to the one next to my house and it’s perfect, they make perfect coffee and they are always super nice, but this one…It felt like the workers were racists, they treated nice a white man in front of me but not me!Coffee was too strong I asked nicely to put more milk, but the lady refused. Very sad
Today is mothers day and of course I thought I would treat my wife and kids to Dunkin this morning. To my surprise the whole world was in line at the same Dunkin . There was a long line with only two women behind the counter. But to my surprise these two women still had smiles on their faces taking orders and basically making it happen until a young man joined them and straight away started working. Great work ethics guys . People like you are why they world still works. Thank you for your good work.
I wish I could give zero stars for the service. Donuts and coffee are always good, but every time We come in people are either rude, inconsiderate or have zero sense of customer service.Today we waited an unbelievably long time (approx. 15 minutes) just to get coffee that we ordered at the same time as our donuts.I would definitely not go to this location for your DD fix.
The African American girl that works there during the day shift is extremely rude, unprofessional and nasty. I’ve tolerated her nasty attitude for 2 weeks whenever I stop in there, today I finally had to tell her about herself because she responded to me in a very unprofessional way. She refuses to wear gloves on both hands when packaging my food and she has an attitude for no reason. She also wears a sleeping cap on her head while working, this is highly unsanitary and not fair to customers. I will be filing a complaint with the health department.
This place is the most unorganized and unprofessional Dunkin I have ever been to. I placed a $40 order for my family. I ordered two Carmel iced coffee and was giving a regular plan coffee and when I politely explained it was wrong the older women grabbed two small cups of Carmel followed with an aggressive “here you go”. On top of this there is clearly no effort in the food preparation, this picture is off burnt cheese in a wake up wrap as well. The store and attitude of the employees is disgusting, needs new management for sure
Worse dunkin I have been to. The manager was rude and made my drink very nasty. I asked for it to be remade or a refund and she got an attitude. She threw my drinks out and told me she could refuse to serve me and told me to get out the store after my drinks were paid for. Akira does not need to be in the customer service field she is rude and nasty and a corporate complaint was filed.
This place is the worst. I've had several bad experiences here! I love Dunkin; this location is convenient for me, being it's 5 minutes from my house. It never fails; something always goes wrong. This location needs to be closed . If I could give it a negative star, I would.
Placed an order online only to arrive to the location and see that they were closed.It was for Christmas Eve, so I get it. However, this location should’ve reflected the hours just like the others. Nonetheless, I called, & the gentleman answered & told me the order was never made to begin with since it was placed right before their closing time (at that time I was unaware of their 5PM closing). I asked for my refund & he told me to do it myself on the app which I couldn’t because it was showing I picked it up & it charged my Dunkin account.This is the second time I’ve gone to this location & I have had an issue, the first time I did a curbside order. They not only honor the curbside option but the order wasn’t right. It was as if they gave me a coffee with only cream. I gave feedback and there was never any type of acknowledgment of it. If you do walk in only that is fine but please take off the option to do curbside.The employees do not care one bit for their customers it’s almost as if we disturb them rather then help out their business.That’s what I get for giving them a second chance after a terrible 1st visit.
Awful service, regularly. Today I waited 20mins at curbside, patiently as I know businesses are short staffed and it's a holiday. After approaching me being late for work, i go inside to check the status of my order and it is sitting at the pickup window, cold. I'd advise getting your coffee elsewhere if you are in a hurry.
I have been in a few Dunkin donuts so far but this one the service was excellent. Quick services and very friendly and nice employees. ? 100% recommended!