My very first time having Auntie Anne's and almost all the options were sold out. I got the pepperoni pretzel which smelled and looked great but unfortunately was so very greasy and I couldn't finish it. I was so very excited to try the other pretzels though but alas it was sold out.Hopefully the next time I try one it will be much better.
Terrible customer service, no one was in line but us and I asked to have a pretzel made with no butter, the server said they only have the ones made. I asked if I could have one made with no butter because I can't have butter and they looked over to their staff and said "no, I don't think they want to do that". I have had this done at many other Auntie Anne's before with no problem, I would have understood if they were busy, but they weren't at all.
I don't understand how they don't have any pretzels when I showed up ??♂️
Spare yourself the frustration (especially after a long travel day). While we can all agree Auntie Annes has great pretzels, I would not recommend even trying to order from the Charlotte airport unless you really feel like putting yourself in a mood. The staff would clearly rather be elsewhere, did not greet us, were rude, and unprofessional as we were trying to order. To add, as we are standing at the register another employee is squeezing behind us repeatedly to stock the drinks- which is fine. However, never once could say excuse me and was literally leaning over my husband to put drinks up and was clearly annoyed we were inconveniencing her when we were trying to finish paying our less then pleasant cashier. As often as we travel through here, never again.
I'm from the Carolinas and just arrived at CLT from an international trip. I would hate a visit to this Auntie Anne's location to be anyone's first impression of Charlotte or the US. The cashier was far too concerned about a group of guys sitting at a nearby table. When we finally got to her she was talking to a coworker about the guys and we had to ask her if she was ready to take our order. It felt like we were interrupting her social time by trying to place an order and give them our business. Her pants were hanging down in the back so you could see her underwear. It was all so unprofessional. Also, what Auntie Anne's doesn't have the **original** pretzel. This was around 5:30pm and they only had 3 flavors available. Really disappointed in this experience and that this is the impression people not from here may get of our area.
I'm from the Carolinas and just arrived at CLT from an international trip. I would hate a visit to this Auntie Anne's location to be anyone's first impression of Charlotte or the US. The cashier was far too concerned about a group of guys sitting at a nearby table. When we finally got to her she was talking to a coworker about the guys and we had to ask her if she was ready to take our order. It felt like we were interrupting her social time by trying to place an order and give them our business. Her pants were hanging down in the back so you could see her underwear. It was all so unprofessional. Also, what Auntie Anne's doesn't have the **original** pretzel. This was around 5:30pm and they only had 3 flavors available. Really disappointed in this experience and that this is the impression people not from here may get of our area.
Horrific experience once again at Clt Airport D concourse location. The unprofessionalism displayed is horrendous. This is the second time I've had an awful experience at this location and it is my last. I will never patronize this location again. The cashier was nasty,uncaring,didn't bother to even greet me. I asked for a pretzel that wasn't burnt because I saw the roll out coming out of the oven was too brown and knew they would be dry and taste burnt. So when I saw that mine was burnt I just wanted a refund and the cashier very rudely sighed and asked another worker to give me a refund. I was irritated at the interaction and snatched my receipt from the cashier and she told me,don't come back. Well she doesn't have to worry. I WON'T!!! Despicable!!! Wish I had a picture!!!
Not even a smile or warm greeting from the staff. Only pretzels available where original and cinnamon sugar. Neither of which we wanted but were told it would be 10 to 15 minutes for anything else. Asked for napkins and you would have thought I asked for something unreasonable.
Having someone with 3inch nails and carrying her cell phone preparing orders got no business from me... How gross and unsanitary... Please have your staff cut down their claws.. So so gross.. So so very unsanitary... Ya'll need standards.
Great service. I got some pretzel bites, but I accidentally dropped the bag while getting my luggage and spilled some, which was totally my fault. One of the cashiers noticed and gave me a replacement without my asking!