Beware of food thieves at this location, beware of arguments with staff, beware of not getting what you paid for - best is to just not go there! Let them sell the side and replace it with a burger king ... or wait!Anyway here my five cents / experience:Drive thru, ordered at the big order booth to the right. While doing this I noticed some woman in a small sedan speeding past the other order station to my left. She briefly stopped at the 1st window (the payment window) and seemed to talk to the guy and proceeded being in front of me, while I paid. Now both the lady in front of me and I had to wait, as there was yet another, a third customer in front of both of us.So far I didn't think anything of it - I thought she had a claim of something missing or an internet order...Now when the lady pulled forward she was quickly handed a bag with food, and somehow since I saw here hand movement, (she briefly stopped) I was like wait...what's going on.She had a short conversation then got handed a drink (a one liter thing that looked like water) and sped away.Now my turn: The guy at the 2nd, the "food window" didn't even know what I ordered. Ask me what I want to drink, gave me the drink I requested. As I asked for my food he started arguing instantly, that I didn't order any food, just a drink! I had the receipt but the high-school aged boy took it from me and the lady with the pink hair ordered me to drive to the side and wait.So - first point is that I don't know why they put the least experienced in charge of customers? Is that a management failure?) Obviously the boy had given my food to the lady in front of me. Next the guy at the payment window most have poorly communicated or didn't watch his drive through lane at all! The boy never asked for a receipt, or "what is your order"... totally lost overview.Worst is, nobody ever apologized, cared what is going on...At the end (walked inside) I got food (had to ask twice, they cut me short a 2nd time) and receipt but got "handled" as if I had stolen the food. INSANE!
I go to McDonalds sometimes 3 times a day just for a latte. I can’t even count how many times they will charge me $4.21 and give me coffee instead. It’s so disappointing. I’m sure they wouldn’t want to pay $4 for a coffee but they sure don’t mind charging me for it.
A good place to grab some breakfast on the way if you are in a rush. I ordered a sausage, egg and cheese McGriddle meal. They didn't mess up my order, however, they didn't give me no napkins so I had to ask for some. Other than that, it was delicious! Nice and hot.
Yikes! This location is usually decent with getting orders right and timely service, but tonight was a different story entirely. We ordered through the app and checked in for curbside pickup. FIFTEEN minutes later, went in to inquire about food. MIKE couldn’t stop interrupting my husband to even understand the issue, kept saying the only way to do mobile order was through the drive thru (obviously not true) and acted like he had no way to find and fill the order. Repeatedly yelled at my husband, went so far as to slam his fist down on the counter one of the many times he kept interrupting. He managed to make an order close to ours and send it outside to a different car. Only the employee who took the order out realized it was ours when the other woman brought the food back in. My husband tried to calmly tell Mike that he really shouldn’t talk to customers that way, and honestly he wasn’t heard, because he just kept interrupting and yelling. In the ten minutes he was inside (yes, it took over 25 minutes to get our food), my husband saw multiple people complaining about their orders being wrong. I will be filing a corporate complaint and don’t plan to use this location again until I’ve heard back that Mike has been trained on 1) how McDonald’s works and 2) how to help customers
If I could give this place a zero, I would. Terrible service, terrible manager, only one employee out of the entire staff was trying to help and correct/explain the mistake the manager made. Got charged for +18 burgers when i only ordered 10. The place reeked of marijuana and i could smell it from the drive-thur window.
Forgot the fries on both orders... (original post) And it gets better. Next visit, a week later, they screw another order. Manager is a complete douche when I call. Passed the blame and said he just arrived. Then lied and told me I was refunded when I had not been. $%^& that store.
Rude & Disrespectful treatment by female giving food at the window tonight. Spending $17.00 on 20 nugget & 2 hot reg size coffees. (They charged us for 10 piece nugget price, instead of the large 20 nuggets for much less! Ordered 2 reg size coffee gave us tiny small ones. We were charged$0 .89 just for the for Carmel in a cup w the 3 swallows of total coffee. She wanted to charge us for our sauces? Do 4 sauces not come with a 20 piece nugget? Fortunately the nuggets were fresh and good.
Consistently poor food quality and bad service. Go to a different McDonalds.
Don't really do McDonald's, but on a budget. Got fish sandwich. Too much tartar sauce though.
I've only been there twice. Both times I left without ordering because they didn't have what I like to order and were really rude about it.