This was the worse ordering experience. Never order online. I ordered and it said delivery time would take approximately 30 min. Once I paid it told me an hour and a half. I immediately tried to cancel and it wouldn’t allow me. I called and spoke to the manager on duty who said she couldn’t cancel - Sophia. An hour later I received a phone call confirming I still wanted the order. It’s now almost an hour and 15 minutes later and still no order. Then estimated order of delivery time changed to 12:09 pm. Still no order. The system is whacky and it doesn’t work. Poor customer service and poor online ordering system. I do not recommend this Tropical Smoothie location.
On the early morning of July 6th, 2022 I had the worst customer service experience of my life. I always use my app (get those points) and pick up my smoothie it’s easier. I literally live in walking distance of this cafe. I grab my smoothie and drive off. Take a sip and it’s disgusting. Mind you I’ve ordered this same smoothie like 3 days in a row because I’m pregnant with twins and it’s a craving. So I turn around and head back and I tell the young lady (only person in the store) that it is very liquified not smoothie like and tastes bland. She says “It’s because you didn’t use bananas”. I said um that’s not true I hate bananas and every-time I come here I remove the banana. She tries to argue with me and I said look I’ve ordered this several times please remake it. So I hand it to her at the register. She remakes it (with an attitude) and then sits the cups where the “take out orders” usually sit and proceeds to stock chips and never tells me she is doneMaking the smoothie. I looked up and said umm excuse me where’s the smoothie, and she goes “Over there” and points by the door. I’m like if I hand it to you and you see me standing here why wouldn’t you at least hand it back to me and tell me you’re finished. I’m already late for work because I had to turn around , like that’s rude and strange. She said “All smoothies go over there “ I'm like yea no if I order in store my smoothie is always handed to me if I order online and run inside then my smoothie is over there. But mind you there’s no customers in the store NONE, it’s like 8:30am and she wasn’t doing anything. And to put the icing on the terrible cake I always sub Splenda for turbinado in my smoothies and the chick most def used sugar when she remade it. I have had surgery and My stomach can tell the difference. I took two sips and felt like I was going to vomit, stomach doing flips. As I left the store I told her that the interaction was seriously stressful and unnecessary. Literally just a pregnant lady craving something cool and healthy before work and I got attitude and talked down to. I don’t ever want her to make anything for me. So I probably won’t return. I believe in good vibes and i don’t want someone with her attitude preparing anything I consume. She needs to be retrained and talked to. Wish I could give zero stars.
Highly disappointed. Our smoothies were practically tasteless, very watered down. We will not be returning.
Today was my first time there and I won't be back because of a rude employee. There was a staff member that was extremely rude to every customer. They snapped at me and told me that my smoothie has been ready for a while, even though they had just snapped at another customer not to ask if its ready until they call their name. I was also not asking, just sitting at the bar waiting for my name to be called. This person, androgynous woman with short bleached hair and a beanie, needs to be spoken to at least if not completely retrained. There is no customer service training here and they clearly are dissatisfied with their job. Because of this one employee, I won't be back, its not worth it.
This is the 4th time I have ordered from this location and my smoothie did not taste right. I have been a long time customer for years and very frustrated to pay for a product and it's watered down, too much ice, or not the right amount of measurements. Please better train your staff. This makes no sense and not that hard to have products taste the same every time. Tropical Smoothie list everything step by step for them not to mess up and follow yet I keep getting orders that are not correct!
Just like the other reviews, I was ignored for 10 minutes. The girls in there were giggling and on top of that they lied. Our Community should not have to tolerate this type of behavior. It seems to me that the lack of service and respect towards customers is consistent and ownership is just hiding under the counters giving out free vouchers to disgruntled customers. I have reached out to local media outlets to have this business and owner put on notice.
2 days ago, I ordered Sante Fe and Baja, along with couple of other items for delivery. Out of these 4, only 3 were delivered. When I called that one item was missing. The lady at the Cafe said that they are closed even though the time was around 8:30pm, and the store closing time was 9pm. Then they said that I can come and pick the undelivered item. So I drove all the way to pick it up. The staff also messed up the order by adding Chicken to the dish, though we clearly Ordered without Chicken. In short, the staff does not seem to follow the Order instructions and careless in ensuring all the dishes/items ordered are part of the delivery.
Came in on a Sunday morning, before grocery shopping. Two ladies in the front. No one greeted us entering in! We were their first customers. We spoke and still were not greeted by the lady in the front. She continues to set up register, another lady comes from the back also does not acknowledge or speak to us. Finally, the lady at register looks up and very timidly asks us what did we want! Not the best experience I’ve had at tropical smoothie! I suggest management do a refresh on welcoming customers in the building.
I have been waiting almost 25 minutes just for one single wrap that does not take nearly that long to make. They completely walk past the orders when they're on the screen, and the cussing you here from the back is insane.
Smoothies here are great. The staff is friendly and works quickly. I've been there several times and all of them have been positive experiences. The owner is super friendly and helpful!