Pay attention to all of the recent negative reviews - they could not be more accurate. I wish I had before stopping here. Customer service is beyond HORRIBLE. I stopped in today and was flabbergasted by how dirty the place was. 2 girls were working and not one said hello. They looked truly disgusted to be there and their attitudes proved that. I was bringing my son in to celebrate his honor roll report card. We ordered our treats and I was talking while she was making my sons so I did not look at what she was doing. As she went to make mine I looked over the counter and saw what a minuscule amount of toppings she was adding in - literally the least I have ever seen added in when having ice cream at a Cold Stone before. I asked nicely if she could add just a tad more - so she did literally that (about half a spoon full of graham cracker crust). I just ordered the SAME concoction at the Apex store a week ago (a million times better of a location) and for the one I got they put caramel on the top. This girl did not so I asked if she could. She puts a little on then goes to ring it up - charging an extra $2 for the little bit of extra she added. I told her that I had never been charged for just putting the average amount of toppings and she said "well nobody has ever charged you right". She literally MADE ME ANOTHER ONE WITH EVEN LESS THAN THE FIRST ONE AND THREW AWAY THE FIRST ONE WITH THE "EXTRA" TOPPINGS!! Just tossed it in the trash. It was so very wasteful and just beyond ridiculous. My son goes to sit outside and eat his and he said there was next to no toppings in his either. So, it was dirty, horrible customer service AND wasteful. AVOID and just drive out to Apex or another nearby one. In 10 years of visiting Cold Stone I have never had an experience like this. The manager needs to really get on this as the employees are running it down. If there is a short dark haired girl working - AVOID her!
Store is so dirty and don’t expect good customer service- the girl that waited on us was very rude. Will not be returning. Ice cream was very mediocre.
As others have said, this store is not clean. Sticky floors, buildup in ice cream case, just generally old and dirty. For the prices they charge, they should bring someone in to clean and maintain the facility.. Next time I will try a different location.
Ice cream delicious! The worker was one of the kindest men! Love!
Who owns this place?? It's horrible. They usually have only 2 people working with a line out the door. Service is so slow because they're short staffed & the store is dirty. I know it's hard to find help these days then shorten your hours and maybe offer a better hourly rate. I have never seen such a poorly run store. The manger is great though - I'm sure it's not easy for her. If the owner is reading this you have no idea how to run a successful business. Wake up!!
Ordered twice, and both times f… it up.First, they refused to make my order even though I ordered before closing time. There were still about 15mins to closing time.Second, ordered through DoorDash on the next day, guess what, my item is missing in the bag.Useless
Bella was a rock star tonight. It was crazy in there tonight and she was running the show ALONE, i think someone else was there, but not sure what they were doing. There was about 12 people in line and she got everyone's orders by herself. Didn't make a mistake either as far as I can tell, and I've had a guy from this store blend a candy wrapper into my shake. Good job Bella!
As I'm a delivery driver. They made a new employee make the order and I received it 15 mins late and it was messed up and no other crew member tried to guide or assisted him. The store in crossroad crew are the worst, they are far from friendly or helpful. Delivery orders are customer orders as well ! It is even worse because the customer at home can't see what they are doing in his order and will not know why it is late.
Great customer service ice cream ok for my taste buds
I like that girl Aurora. She is cute.