After ordering a LG pizza EXTRA cheese I received the first pictures below obviously with NO CHEESE. They then send me out another pizza and we’re obviously petty about it because they put all the cheese over my topping and I couldn’t even tell which side had mushrooms and which side didn’t…
I had to call to add something the app didn't offer. The gentleman was extremely helpful & polite. Now if the pizza is perfect, I really will be impressed.
This Location sucks. Spoke with the manager Becka. Let's just say this these customer service representatives need retraining.
Always receive good service, never too busy! Food is always cooked exactly to instructions.
Kaleb is the best manager here, dude is amazing and always on point, always helpful. Thanks Kaleb!!
I am writing this in response to Ms. Pickard's review. I'm the manager she's referring to in that review. And first and foremost I want to say that i am a very customer-oriented individual. I will bend over backwards for most customers, taking a loss of profit to simply fix a mistake. She blatantly lied in her review and I hate that there isn't an option to report a review for being falsified. She was in absolutely no way calm or even reasonable in that entire situation. She was, to this day, the absolute worst customer I have ever served. Even worse than the guy who straight up threw a pizza at me.If she had simply been a decent human being and listened to what I was saying for five seconds, that entire situation would have unraveled VERY differently. I don't mind taking a loss to keep a customer happy. But I will do that ONLY if the customer remains respectful. That was not the case. I noticed that she conveniently left out all the parts of her being a raving lunatic and raising her voice and most importantly NOT LISTENING to what I was saying. Not to mention snapping her fingers at one of my coworkers like HE WAS A DOG.I know it must be SO hard not getting what you want after making a scene, but you don't get to disrespect human beings and walk away with a reward. Sorry, that's not how I do things. I hate to reinforce stereotypes, but Ms. Pickard was the definition of a Karen.
Good food, good crew. Good place. Little pricey but that isn't their fault.
Ordered delivery and the guy on the phone, Caleb, was bluntly rude to my wife who was just asking why our order would take over a hour to deliver despite us being five minutes away from the store! We asked if it would be quicker for us to just pick it up and he said to not even bother and that it would be delivered when it was delivered. This was Monday evening and I'm still furious over how he acted! On top of that, the pizza wasn't even how we ordered it. Why would I pay the extra price for a stuffed crust pizza is your gonna deliver us a regular undercooked pizza with barely any cheese? Just all around ridiculous. Don't come here if you want good customer service and good food.
Terrible customer service! The manager Caleb, is the sorriest excuse for a manager. No customer service! After working all day out of town, decided to call in Papa John’s for my family for supper. After waiting 30 minutes to pick it up, pulled out my debit card to pay. It came up with options for a tip. I was not gonna pay a tip for pick up. So I pushed button “ other”. Then put in total of pizza, $2831. It doubled my amount on debit card. Evidently, manager thought he was going to get a $28 tip. I told him to put it back on my card. And fix it. He said he couldn’t. And it would come back on my card in 24 hrs. The other girl working said it might take 5 business days. Then Caleb, the jerk manager, wanted me to put my debit card back in chip reader to buy pizza. I would not comply. I had already gotten it deducted , out of almost $60. Then, instead of being a polite manager, he didn’t offer to give me the pizzas. He didn’t care! And I kept asking for receipt, in case I didn’t see it back in my account. He refused. Another customer seen how he acted. Was disgusted! My husband met me over there to get a receipt. He only gave me a receipt for $28. Not the double amount I paid. He yelled and acted like a spoilt idiot. When I explained I was not trying to be rude. I simply wanted my receipt of the full amount I paid, to get nothing. He said he treats people the way they treat him. He was the rudest person I think I have ever encountered. Worst experience ever! Will never go back to this location. I still had to go buy my family supper after I spent $60 for nothing and wasted my time. Sal’s of Burlington, here we come! Also, my husband accidentally left his I phone on the counter. When he went back to get it, they said they didn’t see it! ?
Wont answer the phone for call back after messed up delivery. Driver was great though. Contact me for tip 336//247//7995