The food is awesome. The Pad Thai here is probably in my top 3 favorite Pad Thais I've had anywhere. The portions are massive also. I usually pick up a Pad Thai and end up making two meals out of it. The only reason I drop a star is because I often wish I could eat there, but its not really set up for that and I get that. Also, I learned quickly to call your order in advance as much as possible. It takes a while because they are popular and its usually 2 of them cooking everything from scratch. As a Thai fanatic, this is definitely in my top 10 for food alone out of about 50+ I've eaten at up and down the east coast.
Apparently the food is great, but I couldn't care less how good the food is if I arrive at the restaurant at 6:05pm and don't leave with the food until 8:01pm. Simply placing an order is difficult enough due to the language barrier. They don't pay you any mind after you've ordered. Every time I've been there, there's always 3 or 4 other people waiting and shaking their head at the poor service. There's plenty of other Thai options in the greater Asheville area. Do yourself a favor and go somewhere that's capable of handling their workload.
Their Pad Thai is amazing but definitely agree with the others that the service is very poor. They cannot keep up with demand with just 1 or 2 employees. Wait is absurd considering we call ahead, yet we come to pick it up only to find out they have not even started on the order.Owner has very poor communication skills.
Pon's Thai has consistently been the best Thai in the area since it opened. The food overall has been great and is always hot on pickup. The big issue is I believe they have grown so much in popularity that the service has fallen in quality. They just can't keep up with two people working. Everything is made fresh so I have always ordered and shown up an hour later. No problem. However, the last several times I've waited up to an hour once I got there. So two hours from ordering. This past Friday was a nightmare. Ordered, waited an hour, and went to pick up. There were at least 10 people waiting. Spoke to some people there and they had been waiting 2+ hours after ordering. No employee was communicating with the crowd. Tried to ask about my order but was just told to call the online ordering service. I called and cancelled my order.The food again is generally amazing. However, service and wait times are horrible. I think they have grown so much in popularity that their current location cannot handle it. They definitely need to have more than two people working and need to communicate with customers better.It pains me but I will be on the search for a new Thai place. This has been my go to Thai place since it opened.
The reviews were great , Maybe I went on an off day I don’t generally like to post negative reviews even when I have a bad experience . The flavors were honestly not good, pad Thai had almost no seasoning or sauce . my masaman curry tasted like fabuloso cleaner . The basil duck wasn’t bad but had loads of bones . And they were putting food together from canned goods. Hopefully they can up their game a little bit knowing a few off tidbits
Pon's Thai has consistently been the best Thai in the area since it opened. I have been a long time customer. The food overall has been great and is always hot on pickup. The big issue is I believe they have grown so much in popularity that the service has fallen in quality. They just can't keep up with two people working. Everything is made fresh so I have always ordered and shown up an hour later. No problem. However, the last several times I've waited up to an hour once I got there. So two hours from ordering. This past Friday was a nightmare. Ordered, waited an hour, and went to pick up. There were at least 10 people waiting. Spoke to some people there and they had been waiting 2+ hours after ordering. No employee was communicating with the crowd. Tried to ask about my order but was just told to call the online ordering service. I called and cancelled my order. The food again is generally amazing. However, service and wait times are horrible. I think they have grown so much in popularity that their current location cannot handle it. They definitely need to have more than two people working and need to communicate with customers better. It pains me but I will be on the search for a new Thai place. This has been my go to Thai place since it opened.
Excellent service and very good food. We didn’t realize lunch ended at 3, and walked in at 3:02. In the middle of a nine-hour drive, planning on this stop, our faces obviously fell - and they very kindly fed us.The pad woon sen was great, the drunken noodles pretty good - wrong noodles and a little bland. The spring rolls were meant to be the fresh kind but came fried (probably due to mask muffling!) and were very good.We’d definitely stop there again. I don’t mind the gas station ambience as long as the food’s good and served by such nice folks.
Service was slow even though we ordered ahead but the food was very good. Spicy but not too much and everything was very flavorful.
Best Thai in the area! Super authentic and I am very picky about my Thai food having lived in Thailand for a few months. This place is super busy and these sweet women are cooking their hearts out. Due to a small kitchen and such high demand wait times can be around 40min-1hour wait so make sure to plan ahead! The Panang curry and spicy noodles are my favorite !
A small kitchen that delivers big flavor and authentic Thai cuisine! So glad we were told about this gem! We've tried most Thai restaurants in the area, Pon's is tops, never disappoints!