I placed a mobile order this morning for an iced coffee with less ice. When I came in to pick it up, the coffee that was sitting out was semi- hot, completely melting the ice that was once in the container. Unfortunately I was in a hurry and there was a very long line so I just grabbed the drink and left. I went to work where I placed the drink in the fridge to make it cold. After two hours, it was now just lukewarm coffee, and I had no ice to make it cold enough to enjoy. So on my break, I went back to ask for a new drink. After explaining what happened, the manager argued with me that because I ordered “less ice” that it would melt quicker and told me that I probably left it sitting out too long and that’s why the ice melted. I took pictures of the coffee, taken approximately 15 minutes after pickup. Not only was the ice completely melted, the lid had condensation from the heat of the coffee inside. When I came back with the drink after sitting in a fridge for two hours only to have it feel room temp, there should have been no doubts that the coffee was just too hot to begin with.I understand that the employees were busy in the morning, but after paying $4 for a drink that I was unhappy enough about to come back to have the mistake corrected, I would expect the manager to be more willing to fix the issue rather than speak to me in a condescending manner. Mistakes happen but the resulting experience was enough to go somewhere else next time.
I bet this place is really good for the customers. I rated 4 stars for their opinion. But as a Door Dasher, I have never felt a friendly vibe from the employees. I'm so sad that everyone is in such a bad mood.
My husband and I went to this Dunkin on march 2. The lady was so sweet and nice when taking our order. She knew what she was talking about when I asked her about the new shamrock coffee. Very happy with our visit.
The customer service here is awful. I come in like once a week and the employees are rude every time and act like I’m bothering them by ordering food. If you don’t like your job quit! No reason to be rude every time for no warranted reason!
The plus... they were open Sunday. It's in a gas station, the donuts matched that experience. Coffee was great and I should've noticed the regulars didn't order donuts.
I got a stale doughnut and returned it and they gave me 3 doughnuts for free
Rude service and burnt coffee! Don't go here for coffee. You're better off having the gas station stuff, then you don't have to deal with the attitude or a burnt hand. (They don't have cup sleeves)
Nice staff! Good coffee and donuts
Great selection and nice staff. :-)
Incredibly rude staff. Would not recommend.