We arrived at 9 pm after google said they close at 10, however doors are shut and locked, employees cleaning everything. The time displayed on the door said they closed at 10 pm as well. When peering through the window, an employee just looks at us and shakes their head. I understand when it’s dead you’d want to get a head start on cleaning. But an hour early?? Disappointing to say the least. Either they decided to close way too early or their times changed and google wasn’t updated.
Poor customer service. Seems like the establishment is hiring a bunch of teens that do not care about the presentation of the products made. Went in tonight for a regular Surrender to Strawberry in a waffle cone bowl. The young man (blond hair) basically scooped a tiny amount of ice cream, added 2 strawberries, and a tiny piece of cake and made a poor attempt to mix up the creamery. Then puts this mixture into a waffle cone, although I said waffle bowl. Then, scoops the very loose creamery out of cone to transfer iinto a bowl. Leaves a good amount of ice cream in the cone and gives me this poor excuse of a bowl of creamery mush. A peer (a female with blonde hair) interjects herself after I say, “ I feel like a good amount of ice cream was left in the cone”. She then says, “ what size did you get?”. I answer, “regular”….She then says “ yes, that’s definitely our regular amount”. She then scoops up a tiny (maybe a teaspoon) worth of ice cream and mixes it up and adds it to my bowl. All that I can say is WOW!!!!!! I just had no words. I live in the community where this shop is and often go there, but that changes today. 8.00 dollars for a poor excuse of what was supposed to be tonight’s desert. Wasn’t even worth eating and went into the trash. Poor representation of how to respectfully treat anyone. Shame on the managers of the Apex, NC store for leaving your business to children to run. Ones that do not care about your customers, reputation or store.
Allways amazeing to go there. thier ice cream is amaseing and I am allways wanting to go back to it.
We recently had ice-cream cake and other yummy desserts from Apex Coldstone. We had an amazing experience and the staff was very welcoming as well. I would surely recommend this location and if I may recommend, their butter pecan ice-cream is very delicious. 5 stars from us..
They made an amazing ice cream cake for my birthday. Everyone loved the cake. It really made my birthday. The staff is so friendly. I highly recommend them.
Went a couple weeks ago and Im pretty sure its a family that owns/works there, because the scoop of ice cream she went to make a berry berry good with was the smallest I’ve ever seen. She put like half a spoon of each berry in, and then fluffed it up to make it look like more ice cream. On time of that it was icy and nasty, pretty sure they’re not throwing old batches away when they should. Avoid this location!!
We ordered Chocolate Ice-cream cake for my son’s birthday. No kidding, it was the best ice-cream cake ever!! Not only that, the store decorated the cake so neatly and with delicious toppings. Cake was simply irresistible and was enjoyed by all age groups. By the way, owner made the cake on a 12 hours notice. Thank you Cold Stone for bringing smile on birthday boy’s face and many others.
Haven’t been here in a while, the Apex spot.Walked in on Sunday at 1:30 pm and immediately heard the music playing loudly...saying the N word, the F word, and really all the words. We had our two young kids with us. We actually asked them to pause the trash they were working to.Management needs to do their job.
As a family of 7, we stopped in for dessert after dinner. I must say the health dept needs to do a surprise inspection to rectify conditions there.1) outside tables are dirty.2) garbage cans not emptied more often3) inside was dirty also. FLIES everywhere, floors not tidied.4) worst, is the smell wafting from inside to outside, while sitting at a table.I am sorry people, this is not acceptable. Also prices are too high for what you get. Buy from the grocery store a good qt of ice cream and enjoy.
Pre-ordered custom photo cake for 20th wedding Anniversary. Staff helpful in providing email to communicate directly with owner to brainstorm possible options. Received prompt phone call and email responses throughout process. Staff was helpful with payment over phone and ensuring it was ready for pickup.Everyone loved it?. Verbatim quotes:“The photo collage looked great!”“Scrump-dilly-icious”“On a scale of 1 to 10, it was a 12!”“Worth rearranging the freezer to fit it in”Many thanks! Looking forward to adding the pictures from today to their next Cold Stone photo cake ?