This place has fine food and generally good service. But they also regularly open slightly late. Anywhere from 2-10 minutes. One day, I was waiting outside for nearly 20 minutes after they should've opened, only to have to knock on the glass to then be told they were understaffed and would not open until a full hour after the scheduled opening time. And they wouldn't let me in just to get my sip club drink (literally one employee is all that's required for me to be given a cup). I'm being more than fair with my three stars, given the consistency of the issues I mention.
Not going to lie, the previous times I've been here, I haven't had the greatest experience. Something was always off HOWEVER, I'm not sure what management did but today I had the best customer service. Antoine was very helpful in ordering at the kiosk. They only had one person monitoring the whole floor and Jarvis did an impeccable job at answering any questions we had and even helped us clear our table. I'm really impressed with the change of service here.
I went to Panera this morning and ordered a egg white, spinach & avocado breakfast sandwich to go. I get home to discovered the main component "egg white" was missing. They have messed up on previous orders and I stopped going there. It's been a year since my last order & I see why I stopped going. Truly waste of my time. Never again- you lost a customer.
Soup salad and some Mac & cheese
Ordered food in advance for pickup since I was short on time and when the app told me it was done I went in to pick it up and it wasn't even ready yet. After waiting for 20 minutes in the store they asked what food i got? Then had to wait longer for them to finally make my food. So in total waited 30 minutes in the store when i was told my food was done. Now I just left opened the bag and they didn't even give me my complete order after repeatedly having to tell them my order. I don't know how a place can mess up this bad. I like panera but i'd much rather drive the 20 minutes up central ave for good service then 5 minutes and get this.
Great location! Definitely food preparers should double check orders. We we're dinning in and it took very long. Had to remind the food preparer of what we added extra to the sandwich.
I enjoy eating from Panera, but this location at Yonkers was just awful.They were slow to notice customers, team members seemed to goof around, whoever prepared the order switched my sandwich with someone else's, I had to go back and wait even more. The tables were unclean. The manager doesn't seem to care. Plus this is located at Cross County Mall. Avoid at all costs. They don't care.
Unfortunately, this location failed utterly in representing the chain. We ordered 8 items at 6:05 and upon checking (AFTER AN HOUR-I'm pretty patient and understanding), our order was STILL untouched??♀️. Needless to say, we ended up asking for a refund and leaving. They get a star for giving everyone in the party (5 of which were kids))a pastry for the neglect or inconvenience. But maybe your visit will be stellar. Keep hope alive?
I love Panera in general, however this location appears to always lack in staffing friendliness and speed. The cashier was pleasant, however there is no sense of urgency most times I come. The line could be to the door and ONLY one or two cashiers are attending to guests. I hope service gets better.
good food, clean place, friendly staff