I come to this location a few times a week as it's convenient and close to my job. I try being understanding, I really do, BUT I can't help but be a little grumpy over the service. I take a huge risk ordering food because nine times out of ten it's still cold or sloppy. I have overheard some of the girls working the drive thru talk about wanting to beat up customers, stuck waiting over half hour (my entire break) with no urgency anywhere on their part. Today was what really upset me. I will sometimes order my coffee extra sweet because it's a nice treat for me. I pull up to the window and right away the man working the drive thru says, kind of rudely, "you like your coffee that sweet?" Embarrassed, I said yeah sometimes. He then follows up with a complaint about how far up the cup he filled with flavor syrup and sweetener. It made me feel awful AND guilty for ordering a drink how I like it. Feeling very indifferent about this place and may just opt for the Tim Horton's across the street if the customer service doesn't change.
Was waiting inside for my coffee and overheard an employee getting rude with an old lady in drive thru for paying for her coffee in all change.Nasty customer service.
I'm glad we have a Dunkin here because there's a Tim Hortons at almost at every corner. I love using the app and I'm always rewarded very quickly for my drinks, which means free drinks very quickly. They have more choices for cream cheese. When you order on the app you can still choose the type of donuts you'd like. I also love that they have a side which is just bacon! What an awesome idea! Customer service is always pleasant too! Totally recommend!
oh my god ,,, no one in the place ,,, 3 people working ,,, sat there for 15 min to get 2 cups of coffee. ?♀️Ridiculous,,,The DD on Main near Transit ,, Williamsville New York,,, sweet but, ridiculous
Get ready to wait 25 minutes in drive thru and 90% what you order will be messsed up.
nice friendly people, great coffee!
Some guy came in (literally) yelling at the employees about how they put too much ice in his drink and was definitely rude about it. The employee responded very well and remade his drink. An employee shouldn't have to take disrespect from customers, but it was nice to see him handle it so well and not be rude back.
great coffee and snackin bacon is awesome!
I live in an area that Tim Hortons is king! I don't have an extra 10-15 minutes in the morning to wait in line. When I go to Duncan in the morning, I park, go in, and they are very quick to take and make my order!!
Stopped for coffee as tim hortons was closed