Usually quality food and prompt delivery, but last night the wife and myself ordered a large pepperoni pie for delivery, and when it was delivered and we opened it, the bottom was burnt black as was the crust, we called back and offered to hold it for the delivery guy to come pick up, the gentleman who answered the phone, (due to it being close to closing) said if they could offer us a credit, we agreed and called to order today and was told we would only be charged 15.00, I tried to explain what transpired and it became monotonous going back and forth disputing this, finally we simply cancelled, loved there food , but this left a bad taste in our mouths...Needless to say this is a very close community and disappointed say's it all, and we tipped the delivery guy 5.00... Simply disgusted with this whole situation...
yummy delicious good stuff
My wife put in a Uber eats order at white plains location and then my mom decided to come over as well. We called to add onto the order and the man on the phone flipped out on her screaming about how disrespectful it was to add two slices of pizza onto the order. She was very calm and respectful but that is the worst customer service we have ever had, the pizza came and it was terrible. Rarely have experiences like this happened to us most places are really nice. Broadway pizza all the way.Planet pizza terrible pizza, even worse service
Planet Pizza has always consistent and tried & true always great pizza always quick-service always fresh food
Very good pizza Straight From New York good service
This is my go too place when I order at work. Always fast and friendly delivery. Food is also very good.
Good food! The prices are good! The staff is nice and welcoming! Would recommend!
I went into Planet Pizza to pick up my already paid for order. I saw it sitting on top of the oven so I told the employee in the gray long sleeve shirt that I was here to pick up my pizza and that I already paid. He then continued to ignore and had me standing there for 5 minutes staring at the pizza. He then helped another costumer who was behind me before handing me my pizza that was sitting there. I got back to the car with a cold pizza. I was going to go back in and request a refund but didn’t want to deal with the horrible customer service again for a 20 dollar pizza. Won’t be going back.
Cant speak for pizza but the grilled chicken wrap and salad was top notch also great prices will go back for sure
Won’t be going back after being a loyal costumer for years because of the very rude employee working tonight. Very disappointing