Tim Hortons

1786 Empire Blvd, Webster - 14580
69 reviews
Coffee Shops Coffee
(585) 671-7485

Customer service was great! Sweet smile and very well -mannered!

Tim Hortons will always receive the highest ratings from me.

Waited in the drive thru line for over 30 minutes!!!!! I get told at the speaker "there's only 2 of us here, sorry". I FINALLY! get my order and this is what my box of timbits look like... I went inside and got a full refund. The case of donuts was almost completely empty.. 1 other customer that was inside said "you might want to call your store manager for some help" and the associate replied "yeah I was thinking about doing that". Thinking about doing that???? You have customers waiting over a HALF HOUR! Your donut case is almost empty! And you're handing out orders like the picture I attached.. Is this how this location provides great customer service?

Great coffee with other pastries and breakfast sandwiches to purchase.

Me and my corgi come through the drive thru each morning and I love all the staff! Especially the sweet girl with the purple hair <3

Every other time I go there they always mess up my order, they never give me the receipt, there are almost always egg shells in my sandwich. It's like they dont even care about the quality of their work. Gas is not cheap to keep going back every time I have to, they cant even offer coupons for the inconvenience. I am talking specifically about this store not Tim Hortons in general!

This location is the reason I don’t drink Tim Hortons anymore :( for the past year every single time I got coffee from this location is it absolutely burnt to a crisp. Im not kidding Monday-Friday I would get burnt coffee. If I want my Tim Hortons fix I go all the way down to the ridge location.

8 Dec '21What is wrong with this place!!!We stopped by to pick up lunch and picked up chicken salad sandwiches. BIG MISTAKE !!!!!!1- There was hardly any chicken. salad on the sandwich it was more bread than anything else ?2- The chicken salad was starting to go bad so after eating it my stomach rumbled all night long. ?3- Service was really S.L.O.W! ?

The hot chocolate and an apple fritter hit the spot after a cold wet hike.

Good bagel egg and cheese