This place is terrible! Got a moldy hot dog bun and several workers laughed! The manager came out front to find out what was going on, got a coupon big deal . Not going back!
Absolutely no work ethic at the Webster location. Beyond disappointed. The food sat under the heat light while all but three employees took their breaks. I don’t understand how anyone can leave their co workers hanging and leave the customers while their food sits on the counter. The employees were so engrossed in their inappropriate stories and language. The manager didn’t lift a finger to help but asked if anyone needed help and then took his break. Won’t be back until the staff is better trained. Or new.
Expensive for what you get. $6.49 for a hotdog. I see that the last review mentioned coupons. We were visiting from out of town so we didn't know about the coupons. Maybe a good place for the locals but we don't plan to return.
I have been standing here for the last 20 minutes waiting for my order. I’m watching 6 employees stand behind the counter while only one of them are actually packing food up. There are at least half a dozen customers standing and waiting. The person who I think is the manager is just standing wiping counters down not directing much. The amount of food on the shelf is overflowing. The girls who are just standing waiting for customers to come in to take orders should be helping packing food. I am appalled by the lack of direction, lack of initiative and the fact that I’ve been standing here for now what’s been 30 minutes waiting for my food. Never again will I come to this Bill Grays. I will go to Penfield where it is clearly more efficiently run and I’ll get my food before breakfast.
My wife and I stopped in Friday afternoon, at about 4pm. Very few customers in the restaurant. Approximately 8 people working the front counter, one of whom was serving ice cream. We ordered 2 milkshakes. The individual serving ice cream ignored our order, which was posted on the monitor. He had migrated over to other counter workers to check something on his cell phone. It took me two times asking about our order for us to receive service. I'm convinced, had we not, that our order would have been totally ignored. Nobody seemed to be in charge. The floor behind the counter was filthy with dirt and food. Almost everyone who was behind the counter seemed more interested in socializing than working.
Burger no flavor and had bones in it. The Mac Salad was watered logged with no flavor. The hot sauce gave me heartburn like it had been reducing in a pot for weeks. The restaurant was filthy. The hot dog and fries were good
Solid burger but pricey like every today. The inside needs an update, not sure it's been renovated in over 20 years. Place is quick and easy, but by no means a destination.
Excellent meal. Wife and I both enjoyed our what we had. Fish fry for me and veggie burger for my wife.
Good food as always, prices creeping though. Can always find coupons
This is my first time stopping off at this garbage plate restaurant. I stopped in to purchase two garbage plates for my spouse and brother, and was curious if they offered any other types of meat in the garbage plate. Now I did not know that there is no difference between a red hot dog and white hot dog, because when I've purchased the white hot dog from the store, it is usually pork. I do not take the chances at restaurants as I am allergic to beef, so I ask before ordering. The cashier was creepily sweet, and I say this because her greeting seemed sarcastically happy. I was honestly frightened when she opened her eyes that wide and leaned over the register. Anyways, I asked her if she happens to know if there is a difference between the red and white hot dog, and her facial expression was replaced with a hilarious O_O, followed by an "UMMMMM... Hold on". I watched this child run around the place asking not one... not two... but FIVE people, who then asked the cook what is the difference. Every answer was a variation of "IDK". I realized that A LOT of the people that work here looked like they were in high school, and the behavior behind the counter of the employees also reflected like that of a high school frat party. It was frightening, disorganized and somewhat, funny, in that people that were picking up their orders were also confused as to what was going on as there was more gossiping and hanging out than anything else. Nevertheless, I heard the cook's final response was "I don't f***in' know, tell them it's beef". The cashier reiterated the cook's response in a more customer friendly manner. I said, "Eh...No worries", and ordered the two meals for my loved ones. In the end, the food (according to the people that can eat it) was good. It's just that no one knows what's in their dogs apparently.