It's good but the issue is it seems they pick and choose who has to pull out and wait for food in the parking lot. Good food and the male Manger is supper kind.also why do we have to ask for ketchup just put it in the bag because the worker rolls your eyes when u ask who eats fries without ketchup
Stopped here for a quick meal while charging the car. The customer service is on point! Clean and professional service. Managers were especially kind to their coworkers and supportive of them.
Delicious food prepared properly and in a timely manner always deserves 5 stars especially with the low staffing all these businesses are having lately.
Does Burger King is the best Burger King I ever went to customer service phenomenal and inside dining perfect temperature staff very welcoming
Ok, BK is basically all the same. But the service from location to location can varie widely. This North Utica location wins as the absolute worse. I've yet to go thru this drive thru and receive exactly what I ordered. I've tried several times and will NO LONGER attend this location. I encourage EVERYONE to go anywhere else.Today's example: pull to drive thru and wait for 6 minutes for car in front of me to get order in. Then get to order box and hear recording to start order. 1/2 way thru order I hear "I'm not quite ready, hold one minute, please & thank you" so I wait then when asked by a different voice to start order I do. The second voice is clearly a man but he is sounding like he just woke up and can barely speak. I give my order and only by the total I know it's wrong. The screen showing what u order is nonfunctional so I can't go by that, but I know 2x1.29 + small soda is not over $7. I Express that there is an error and his lacadazical response is " oh its cause the sandwiches are on sale" I said " what the %$#@&^$#&. , how can it be more money if it's on sale" ?I get to the window , pay the guy who is obviously higher than God him self. This guys eyes looked like they were two slivers bout to bleed . He still confused just ran card and walked away, didn't want to know nothing. So I get to next window to realize that he charged us for 2 sandwiches we didn't order so that what the price difference was and to add insult to injury she hands me a soda with cap half on giving me a soda bath
Great service. The order was correct the first time and they were nice to the kids.
Got great cheerful service and very decent food at 10pm. Wrong sauce but basically no complaints.
This burger King could be much better. They ran out of burgers and only served sides one day this year. Lol.
Food was pretty good I just wish I could receive my sandwiches hotter
05/03/22 very bad experience drive thru person was very very rude this was at 10:30am the person couldn't even take a order correct not to mention he couldn't even keep up with a order for two whoppers never again will I go there.