Really friendly and helpful staff. Would definitely recommend
Drive thru is often long and slow. Employees are nice. My order is usually right and ready.
Excellent Dunkin Donuts they're almost every day picking up Frozen coffees French Vanilla swirl and a nice fresh bagel everybody is awesome they're very polite always on top of everything very very great crew.
Very kind customer service however coffee is not always made to order as desired.
First of all I am a SERVER, so I am well aware of the difficulties faced dealing with the public every day. This is by far the worst Dunkin, with the worst staff. I stopped going here for so long because my order has something wrong with it every single time I go, but it is conveniently located so I decided to give it a try today. Low and behold, an item was missing from my drive thru order. So I go in and tell them to which they respond by asking for my receipt -they didn’t give me one. The manager comes over and says “oh they only charged you for 1 of those” and stands there staring at me. So i responded “well I ordered 2.” I had to pay for the remaining missing item which okay, understandable, but at this point I was already annoyed at the fact that it was forgotten in the first place, and the way the manager responded was so odd. So they make my item, I get in my car, go to take a bite, and there’s a giant hair. This is the last time I go to this location and I urge you to do the same. Staff is uneducated, lazy, clearly unclean, and I was stupid enough to think this time would be different. Absolutely disgusting.
They never open on time in the morning customer service is at its all time worse. Some people really look forward to stopping at Dunkin’ Donuts before heading into work and for them not to be open in a timely manner really puts a damper on your day
My favorite coffee spot as well as there bacon maple sandwich yummy
15 min wait with 2 cars at the drive thru
Completely messes up my order and then refused to fix it because I discarded of the raw bacon they served me.
Hands down the worst Dunkin in Syracuse. The amount of times I ordered my drink well ahead of time and it wasn't ready or the order was just lost is almost comical. It's probably as high as 50%. It seems like they are constantly training because there is a whole new staff every other month. I don't know if it's the fault of the owner or the manager but someone is failing miserably.