The CHILDREN that work here need some training in customer service. NO greeting whatsoever just a blank stare. While waiting for my order was subjected to a fight going on behind the counter,which got loud. Had to wait to be handed my tray of food while 5 of them argued over who was not to blame for whatever they were arguing while another one did a little dance behind the counter. Where was the manager?or was he one of them.From now on its Shake shack in NYC flatironFortunately I was able to take my tray outside.Thank you Shake shack mgt. For your prompt follow up to my experience. Yes I will def try again and appreciated your interest in making this right.
This is the worst shake shack I have ever been to.The service is super slow, took 25 for 2 burgers and a shake. My table was filthy, so I had to clean it myself. They do have a cleaner, but instead of cleaning he is bringing food to the table wearing the same dirty gloves he uses to clean the garage, bathroom and tables. Just disgusting is the bathroom, the floors, and tables. Dozens of flies buzzing around the dining room. Seems they are more focused on take out from GrubHub/Uber eats then the in store customers.
Good ambience. Disappointed though they didn't have the hibiscus drink that they have in the menu
Something about these artery cloggers that we just love so much. Very busy during dinner hours at this store. Order at least 15 minutes prior to pick-up.
Sharp plastic stuck to underside of bottom bun. I'm glad I looked underneath. They lost a customer.
Pretty slow long waits with only one person on the register at 7:30..... Bathrooms need improvement, clogged sink and messy. Mostly staff issues here. The burgers, fries, and shakes are always on point though which is what I mostly care about here....freezing inside this place too
The food is good and the staff are friendly, however, they drop the ball on delivery. Every time I order for delivery, something is missing. We’ve been shorted sandwiches, fries, cheese sauce, extra sauces and the truffle fries dip (which isn’t cheap to order) several times. Whenever I call to complain, they always credit, but I’d rather just have my order packed properly. Please, Shake Shack, just take the extra 30 seconds to make sure everything is there.
Great food with friendly staff. Best burgers and shakes.
After confirming our order with 2 different people they both brought our food!! It was very tasty tho!!
Great customer service!!! I had an issue with their website for ordering for delivery and I ended up having to go pick it up and the manager went above and beyond to make it right. Highly recommend this shake shack!