The food here is always decent and the staff always try to help, but this McDonald's is usually the prime destination of local fistfights. Local school kids are always fighting with each other and with staff, so sometimes they will even break glass windows and doors. When I was a kid my scooter was stolen from the front of the store as well.The staff have always done their best though, so I have a lot of respect for them! If you are going inside to order, the computers to place orders are usually all broken due to vandalism, so you will need to order at the front instead.
Avoid this McDonald's, I had never had an issue with any food business. Placed an order with the McDonald's app and got charged for it. When ready to pick up my order they Claim it never processed even after I showed them my bank account that I did get charge and the McDonald's app. Went back the following day to talk to a supervisor. She was rude and told me its my bank not McDonald's. When contacting my bank they told me the merchant process the payment so I walk out with no food and my money. Thank you McDonald's for losing a customer for life for under $20.
Very rude about me not wanting 2 wait 4 my food in the parking lot but at the window where I'm suppose 2 wait!! I had 2 call number posted ( Erica) the owner I imagine 2 help with situation , they were really harassing me about moving talking about they r asking nicely! They even asked if I wanted my money back! They said I had a big order n it takes time I ordered 2 happy meals a nugget bundle n a cheeseburger n a small fries n 2 drinks! Go figure ? They told me call Erica she would tell me the same bit she didn't she straightened them out!! They apologized but at that point I was so over it!!! I had already waited on line over 15min with only 4 cars in front of me n no cars behind me!!! Go figure ? ? never again!
It’s ironic bc every owner/operator knows to up the staff during high peak periods but this one. Do not go here!!!!! They shut the lobby down all day and if you are going in store between 2-4 you have to order using mobile. I have called corporate bc they do not follow the standard Golden Arches rules at all. What I will say is the crew is amazing. Great hospitality- but after waiting an hour for your order that just does not cut it
In my opinion, this McDonalds on Arthur Kill Rd and Richmond Ave is the best one on SI. I have been to others, but this one's food is always hot and they are very courteous!!
No burger with my combo as I ordered and paid for! really smh. What did I pay for just to speak to a person on the drive thru.
Horrific with wait times...they should close one entrance because cars cut other cars its horrible!!! Update Jan 30, 2022,,,,forgot that this is the worst McDonalds...Cold cheeseburgers and a water tasting ice tea...go back and complain and the workers start acting ghetto...this is become a trash place...i will never go back here...not to mention they messed up the replacement order with no ketchup on the burgers...smh!!!
Check your order they forgot to give a 10 piece of Chicken nuggets could not go back to get them and they do not answer their phone. Shame you on you McDonalds!!!!
Advertise specials on the Billboard when you get to window to pay your told, the special are no longer being honored . They charge you full price.Customer service has changed must be new owners they are very unfriendly .
The most unorganized McDonald's I've been too, worst service and the wait time is crazy. Missing a few things and on top their was a hair on my burger, plus the soda machines are not working.