Cold Stone Creamery

2341 Richmond Ave, Staten Island - 10314
96 reviews
Ice Cream Shop Ice Cream & Frozen Yogurt Custom Cakes
(718) 983-5700

Great Ice-cream Selections , always enjoyable

Don't place an online order for pick up too far in advance. They will cancel your order!

I am usually very pleased with my pickup/delivery experiences at this Coldstone. Usually, I could have posted a 5 star review. Today, as a delivery professional who works as an independent contractor, I was informed I could not use a staff/customer bathroom, while I was out on a delivery work job. Orders have been correct, accurate, & timely for my customers in the past, so I will still give a 4 star review. I observe staff regularly working to keep the Coldstone establishment clean, sanitary, & following C-19 precautions. However, as an independent contractor who frequents many restaurants, I was disappointed with my delivery experience/pickup today. I plan to take my dollar vote during off hours to Key Food or Shop Rite for personal ice cream pickups, which is a disappointment, as I might have frequented this restaurant as a customer in my personal time if it were not for 1 experience during my professional hours.

Very good ice cream. Amazing selection of different flavors. However very hard to hear them due to the masks and barrier.

Nice place clean,staff helpful ice cream is very good. Manager or boss, not sure but he actually gets down to business and helps out when they are busy. Could have given a five but I think their icecream cakes are very expensive. Enjoy and stay safe.

VERY Unprofessional. My Mom placed an order online. when my dad got there he showed the order number and the last 4 digits of my moms debit card. when my father got home he looked at the receipt and noticed it was the wrong order. Than my mom called the location where we got the ice cream from. They said maybe the receipt's were changed. i looked in the bag and it was the completely wrong order. Never again My family is ordering from here because they wouldn't refund us or remake the order. that takes audacity to do to someone

best ice cream i’ve ever had in my life

VERY Unprofessional. My Mom placed an order online. when my dad got there he showed the order number and the last 4 digits of my moms debit card. when my father got home he looked at the receipt and noticed it was the wrong order. Than my mom called the location where we got the ice cream from. They said maybe the receipt's were changed. i looked in the bag and it was the completely wrong order. Never again My family is ordering from here because they wouldn't refund us or remake the order. that takes audacity to do to someone

Way too slow every time I come to this location I’m waiting on a long line. Never a quick in and out purchase.

(4.24.2021) Waited half hour for my chocolate milk shake but the staff on that day was nice and you can see they were moving as fast as they can with a pleasant attitude the whole time, given the constant lengthening of the line.