what happened to the quality? did they sell the restaurant to new owners? food used to be fresh and good portions, now its refried/reheated junk. General tso's combo was old chicken pieces. Did they take it from their buffet section to fulfill my order? Usually the container is packed with pieces of chicken. this time it was 6 pieces of old recooked chicken. can tell because its dry as a bone when you bite into it.sweet n sour chicken used to be fresh large pieces of chicken, now its little tiny pieces and some were dark brown and too hard to eat. refried and recooked old junk.everything tasted old and lacking flavor. I am sick of spending over $70 and getting old junk. I wont be buying anymore food from golden house. they have been progressively getting worse each time I order now. WHAT HAPPENED? How do you go from a 4-5 Star chinese takeout to 1-2 Stars?
I should’ve listened to the reviews? it wasn’t good. chicken wings are garbage & so is the sesame chicken. And my egg roll was old & burnt an greasy as hell
Food is always great and ready on time, employees are friendly and quick inside as well!
Now first off their food is really good and we order from them a lot; however lately when we ordered the separate container of sauce that comes with the steam dishes leaked and went all over the other food container's and the carton of rice. The whole bag was drenched with the sauce and now we have a steamed dish without any sauce. I called them back and told them what happened and they said they couldn't do anything but give us credit back when we order again the next time.Golden House....you need to put the side of sauce in a better leak proof container (plastic) in a different bag away from the other food. This is the 2nd time this has happened. Afraid to order again and have this same issue happen.
The food is decent, though a bit greasy. The thing that disappoints me is that my order didn’t come with any sort of utensils. I’m left with a container full of hot food and no way to eat it. You’d think they would at least include a plastic fork.
Took over an hour to deliver the wrong order.Told me to come pick up the correct order, then refused to give it to me when I arrived.The older woman was screaming at me to pay them more money for their mistake.Refused to give me what I paid for or a refund.Terrible customer service, long delivery times and high prices for below average food.
Food is DELICIOUS! Taste is very fresh and prices are pocket friendly. Will be ordering here from now on!
I ordered sesame chicken and it was not good at all. I will say the egg roll was delicious though. But, for some reason the sesame chicken was insanely hard and crunchy, I think it was seriously overcooked? It didn’t taste like the classic sesame chicken you get from take out places at all. I was really disappointed with it I didn’t even finish it. I feel bad even leaving this review but I’m hoping they will see this and make some positive changes.
Amazing food everytime and excellent service
Fine up until I ordered from GrubHub. Idk if the restaurant or the dirty GrubHub driver messed with my food but I got my order and EVERYTHING was opened when I got my food. Called Golden house and they wouldn't do anything about it...big fail you lost yourself a customer.