The service was outstanding. The manager on duty was extremely pleasant and you could tell he both gave and received respect from the entire staff. And of course the burgers and fries were delicious.
Went to five guys and placed our order. Had to wait quite a while for food to be ready. The manager did the right things and gave the few people who were waiting over 20 mins gift cards. I get it, things happen, thanks for making it right ?
Not one of my favorite fat food stores. Are here because it was open and it was getting late. Burger was overcooked and very dry and fries were greasy. Just my opinion. I will say the employees were friendly.
They were very efficient the staff worked well together.Food was good with no problems.Nice and clean.
Let's be honest here, your French fries are not 100% peanut oil as advertised, you are missing the magic ingredient to your oil "dimethylpolysiloxane" the synthetic anti-foaming agent that takes about 100 years to break down and will probably be in our bodies for the rest of our lives.Also used as an industrial lubricant and not to mention shampoos and other products.
Knocking off a one star because when I eat inside the establishment, the tables are dirty. But then again the staff is great, food is good as always. Their burgers make my day when I’m having a bad one.
Two thumbs up for Five Guys in Niskayuna!!! They made a mistake and actually admitted it, apologized and give me a gift card. I have been to a lot of places where I have been lied to or the service was awful. Most places will not acknowledge a mistake much less compensate you for your trouble. I have a lot of respect for those who try a make things right.
Slowest service ever! Just like every other Five Guys. I do Grubhub and I have to wait here all the single time at least 40 mins. It doesn’t have anything to do with busyness ?
The fries are top notch, can't be beat, always crispy and fresh.Great tasting burgers.
This is truly a horrible Five Guys. The food was improperly cooked. Ordered the cheeseburger and only got one slice of cheese; half of my requested condiments weren't on there and the burgers were so overdone they were crispy like a chip. The fries were overcooked. It took over 30 mins to receive my order after ordering it. Basically disgusting food. I ended up throwing it away. I submitted a survey. I also submitted a concern request through the Five Guys website and haven't heard back. I guess they don't care about customers. Just go to Wendy's up the street, it's much better.