I’ve been to this store many times and noticed that the ice cream is not stored properly. I gave it the benefit of the doubt thinking it was the heat one day but after trying it multiple times even in the store (right after having the ice cream handed to me) they serve it very melty and it’s such a shame this area only has this place to get a treat in. Also noticed that the place is really dirty inside, by dirty I mean they do not seem to deep clean. The sides of the ice cream machines are covered in grime and look like they’ve never been cleaned and the floors always look like they don’t really clean much either. Being understaffed isn’t an excuse for filth, there are plenty of people who need jobs and would gladly work there. If the business is not willing to spend the money on some extra hands that’s their fault.
Really poor customer service! Avoid, if you can!
When I got my ice cream it was dripping when Ismail gave me the ice cream. It got all over my hands and credit card. I denied to take the ice cream and left. Ismail was very rude and the prices are over the top.
It's Haagen, they can do no wrong. Staff is friendly. Same guy behind the counter for years, be nice to him and he'll be nice back, just like all humanity should be. Oh, and try the raspberry sorbet, it's the best tasting thing that's almost good for you... almost.
People are lazy and slow. I asked for a cake and he told me to check my self for the flavor that I wanted.
The best ice cream I've had in a while
The quality is ice cream (?) is good but the servers are not great. They are rude and try to cut corners while serving. There has been instances when I didn't get the points even when qr was scanned. May be it was not scanned properly...
It’s currently 8:57. They close at 9. About 6 people waiting outside. Doors are locked. I looked at the people inside, knocked on the door, and they only look at me. They cant even open the door to speak to one of their best customers and get him and his friends some ice cream when he very much wants it and they should not be closed yet. Very upset with the customer service and my experience here.
Terrible customer service. Ismail is extremely rude. My son (5yo) was debating between two flavors and Ismail didn’t want to wait and chose one flavor and put it on the counter without saying anything. We were the only customers and nobody was waiting. Avoid this location!
Great neighborhood ice cream shop. Ismael is always courteous and friendly to our family. Sure, place could use modernization/wifi/healthier choices but it’s a local staple and survives in a town where most don’t due to astronomical rent.