I ordered online and went to the desk that says "pick up here", and an employee asked me if I was waiting for something so I explained that I ordered online. Their response was hella rude and they said "we don't talk to customers here". That makes no sense, especially if it says “pick up here”. So, I had to walk to a different desk. When I finally got my order it was all wrong. An overall negative experience?
First time stopping in, had a nice atmosphere and great food. A little out of the way but I think the short walk is 100% worth it.
It was a great experience. Coffee was fantastic. We were confused about what to get but Travis really helped us out and suggested some great flavors.
Good food but the prices are absurd. Just paid $10.00 for a bacon, egg and cheese sandwich. I was so shocked by the price that I forgot to get a coffee. Save yourself the sticker shock and go 3/4 of a mile down the road to uncommon ground. Just as good and you can at least also get a coffee and pay the same amount
Learned about spot coffee in buffalo NY. They have great additions to there menu, such as wraps and amazing smoothies, but I honestly am not a big fan of there coffee...
The turkey panini was good, but overpriced. The brownie was so stale it shouldn’t have been sold. Rock hard and flavorless.
I DoorDashed spot coffee and asked for no onions in my Omelet. And a bagel with cream cheese and jelly .My bagel was so black and hard I couldn’t eat it . And my omelet was FILLED with onions .
Great coffee, decent food, very skilled and professional baristas. Service was what stood out here, the space had nice atmosphere, evidenced by the number of people working on their laptops and the espresso was top notch.
Great coffee and a comfy spot to consume it. I come here weekly
Terrible experience this morning! There was a line of about 6 people when I arrived and a girl working the register who was clearly new, she was being "trained" from afar by another staff, who seemed to be the supervisor on duty. She was doing a great job, but the line obviously was moving more slowly than usual. No big deal, we were all patient. When it was my turn, I tried to order a breakfast wrap, but they were out of an ingredient. Ok, make that an egg sandwich on an everything bagel, but they were out of everything bagels. No problem, put it on a plain bagel. And also ordered an omelette (veggie, add avocado, white toast), all to go. I moved down to the pick up area and waited (yes, patiently). I took a seat, did not hover over the counter, did not stare down the cook. The place was not packed, no more line and a half dozen tables with people who were mostly already eating. One other customer was waiting for pick up after me. I waited over 20 minutes. When my name was called, I opened the container to make sure they remembered the avocado, and noticed they had not. Ok, easy fix, asked the cook for the avocado, he was very nice and accomodating. Then I noticed it was wheat toast, ok I can work with that even though it's not my preference. THEN I noticed the omelette had ham in it. That I cannot work with. So, after confirming with the cook that this was a western omelette and he had made me the wrong thing, I said "ok, well I've been here over a half an hour, so I really need to get going. I'll take the sandwich, and you can just refund me for the omelette". The cook says you'll have to talk to that guy, the guy supervising at the ordering counter. I go back over there, wait a few seconds for him to finish his conversation with the trainee, asked the new customer who just stepped up to the counter to pardon me for one moment, and asked the supervisor to refund my omelette because I had gotten the wrong thing. He asked me to step aside while he waited on other customers. I replied I had been there for over 30 minutes and just needed my refund on their error. He then says I need to step aside, and he will need to verify the omelette error. At this point my patience is done. It's an open kitchen! The cook is standing 6 unobstructed feet from him! I say "he's right there and HE is the one who just told me it's the wrong omelette!! And I really need to get to work!". All I got was a stern and condescending "Ma'ammmm....". Nope, no thank you, I no longer need to be your customer. You can keep my money, my time is not yours to waste. How about an I'm so sorry, I'll take care of that for you? An apology, some accountability, even a hair of empathy? Nope, I got a snippy directive and a bad attitude. Zero customer appreciation. I have worked in the restaurant industry for over 30 years, I understand the challenges, I am aware that Covid related issues have caused staffing and supply shortages. I know how to be patient and respectful. This shop does not. I am still a customer, and we still have options. I live across the street from Spot and had been going there basically out of convenience. But there are several other independently owned coffee shops and breakfast spots within a couple of blocks, and I will now enjoy bringing my business there.