Pizza Place that never has pizza available when it opens. They forget to turn the oven on.
Your food is phenomenal it is always always consistent the flavor is out of this world I love it I'm from down in the Capital District I've been living here for about five years and never once has your consistency changed I love your your delivery is always right on time your timing with the food when I pick it up is always on time live in Entrada apartments but whenever I'm at MacGregor Village Matthew orders from you we pick it up are you deliver it and we love it we eat your food on a consistent schedule thank you pizzatime for all your hard work
I really loved this place until one day I had the audacity to question the prices. I asked why they were almost 3x what was listed on their website and the girl explained that the website wasn’t updated for COVID, so I asked for the breakdown and she lost it, the delivery driver got on the phone and apologized, then gave me my itemized pricing, these prices STILL didn’t add up to the total she gave me! Is she just adding on amounts to customers that she knows usually don’t question their receipt!?! Sure seems like it. I’ve never had someone get upset with me just because I questioned the price, I won’t be ordering from here again. Update your website, it isn’t that hard.
UPDATE: I live 3.8 miles from this place, placed a $50 order online, was called, and told they would not deliver because it's "out of the jurisdiction." So of course the order was canceled. I placed the same order online to the Pizza Time in Ballston Spa, and since they use the same online platform my order incorrectly and unknowingly went through to the Saratoga Pizza Time shop again (the same exact order I had just canceled when they called me to let me know they didn't deliver to my house, and as I did not have transportation that night, agreed that to not have them start preparing it and cancel). Upon arriving at Ballston spa Pizza Time (Biscossi's Pizza Time to be correct) the cashier called the Saratoga shop to tell them what happened and the cashier in Toga said my order was not prepared(in which she assumed it was the 1st order instead of doing her job to check about the 2nd one). Long story trying to be short, I was charged for the 2nd order at Maple Ave. location (Saratoga), I only called once a day, for 2 days in a row to resolve the issue, and also spoke with two "managers" who not only hung up on me but one male also threatened to call the police on me when I was at my financial institution and they called the store with me on speakerphone to try to settle the dispute. They also tried lying to justify charging me, by saying that they had made/cooked the first order (the one canceled when they called me to tell me about being out of delivery jurisdiction), and with the second order being placed, they lost over $100 worth of food because both of the orders were prepared. UPDATE: After having to dispute this invalid/ridiculous charge, I ended up receiving my money back. Unfortunately not because any type of owner had the good faith to ever reach out, but because my financial institution deemed it as an unauthorized charge forcing them to refund my money. Very disappointing. Not only have I never been treated so poorly, rude, and smug, but in my professional opinion if any establishment/person cannot admit a mistake, take a monetary loss (especially if it is because of your own ignorant, disgruntled employees), and not care to make things right with a customer, they most definitely should not be in the hospitality business. **Side Note: Biscossi's Pizza Time on Geyser Rd. has all of the same menu items as this Pizza Time, prepare them the same way, and they also have a huge extended menu with everything homemade. When this issue arose, both the owner himself and his daughter apologized for how this store/staff treated me. They are not even affiliated whatsoever with Pizza Time in Saratoga except for part of the name! Thanks, Biscossi staff, and family! You know what customer service is, and now have one for life beyond my personal recommendations.
Really good pizza, kind of our go to place in the area
Excellent food and service. We will definitely be back.
I have loved this place since I was a kid. Food is never a disappointment.
Pizza not bad, but all they had was Sicilian slices, not sure they make "regular" slices. The inside was very odd and a little creepy to say the least - definitely needs an overhaul.
Excellent food! Just what we ordered! Chef salad was definitely worth the price!!!!
I delivered for them. Great service and great smelling food prepared with care. The place is clean and cozy. Low key.