Ordered a chocolate peanut butter cookie dough cake for my sons 4th Birthday and it was absolutely AMAZING! The detail was exactly how I envision it. I did add the dinosaurs myself but the other detail was all scratch. Will definitely be ordering from there again
Love their Vegan and Gluten free goodies for every holiday
Run, don't walk, to Scratch! After eating a Scratch cake and donuts at a friend's wedding, I knew I had to add Scratch to my list of cake tastings in Roc, and I'm so glad I did. From the moment we reached out to get a to-go tasting (because of covid), their customer service was far better than other wedding bakeries in Roc and the taste isn't even comparable... I don't know how other bakeries are still in business when they serve dry cake and curds made with artificial flavoring. Not at Scratch. Moist, flavorful cake with jams/curds made from real fruit. After booking Scratch, we stopped in and tried various flavor combos of cakes and macarons, and we were never disappointed. Eating our wedding cake was such a delightful experience that it gave us some of our favorite candid photos of our special day!
This is the first time I have ever written a poor review for any small business. However, my recent experience with Scratch Bakery was enough of a concern that I had to share my experience. I ordered a TRADITIONAL Chocolate Frosted Yellow/White birthday cake with Butter Cream frosting and Raspberry jam/Butter Cream frosting between the layers of "cake". The web site gives 3 choices: Traditional, Vegan and Gluten-free. It does not specify that TRADITION means NO Eggs/Butter. I believe it is "Traditional" in the fact that Wheat flour is used but that is it. If I had know that they did not use Butter/Eggs in their "Traditional" cakes I would have gone elsewhere because we like our cakes with a moist/buttery taste that requires eggs/butter. When I picked up the cake, it said to eat it within 3 days or freeze it if it would be consumed later. It was made on Friday, I picked it up on Saturday and opened it Monday ( My Son's Birthday). This is within 3 days. The exterior of the cake looked nice. However, when we cut into it, Jam was very watery and made the inside of the cake look gross with it discoloring the "cake" making it look like it was moldy (see pics enclosed). It only got worse as the "cake" was hard and tasteless (think NERF Frisbee). I'm glad it was only our immediate family that experienced this as I would have been extremely embarrassed to serve this for company. I contacted Scratch Bakery and after multiple back and forth, they offered to give me a refund for the Jam (via gift card lol) but refused to refund the entire cake which was tossed into the garbage. The owner kept referring to the fact that this was how they have been making these cakes for 8 years and that no one complained before, which is definitely NOT true as anyone can see via reviews on Yelp/Google/etc. Their Policy also states (of course, after we had already picked up the "cake") they have to be told within 24 hours of PICKING UP the cake that there is a problem with the order before a refund is even considered. So unless you consume the cake within a day of picking it up you are out of luck. I think they could have avoided this whole interaction if they would have just been honest in their description of TRADITIONAL cake as NOT containing Butter/eggs. Their is NO such description on their web site and they never communicated this information at all during the ordering process. The owner suggested that I should have purchased a cup cake to sample the flavor of their "cake" before thinking about ordering one. For the cost of their cakes, they should be offering a free sample of (or a piece of) cup cake/cake before you plunk down the $$$ in ordering one. I think for a Vegan/Gluten-free experience, they offer an option for those people that have these strict dietary needs. But they should be clear on their web site/communication that they do not use EGGS/Butter in THEIR "Traditional" cakes and not just that they use non-vegan/non-GF wheat flour. I am giving them 2 stars because the Butter Cream frosting was good.
Cute little shop off university. They have a gluten free display case full of treats. I ordered a cake for my daughter's birthday. They were super easy to work with and very upfront with pricing. Little on the expensive side buy decided to give it a try. Slightly disappointing in the cake. The fondant bow was a little wonky and the color was not what I ordered. Also the cake was 4 layers but filled with icing. It overpowered the cake. My daughter loved it so I didn't care much. I did tell the owner what happened and they she was very receptive. I would give them a go again due to the customer service.
We cannot say great enough things about Scratch Bakeshop! We used them for our wedding desserts and had a wonderful experience. Molly worked with us so well to accomodate for all of the dietary restrictions of both ourselves and our guests to ensure that there was something for everyone to enjoy. She worked with us to give us exactly what we wanted within our budget. The desserts were unbelievable and we received so many compliments that not only were they delicious, but everyone was able to find something that they could eat. We highly recommend them for all of your dessert needs!
We cannot say great enough things about Scratch Bakeshop! We used them for our wedding desserts and had a wonderful experience. Molly worked with us so well to accomodate for all of the dietary restrictions of both ourselves and our guests to ensure that there was something for everyone to enjoy. She worked with us to give us exactly what we wanted within our budget. The desserts were unbelievable and we received so many compliments that not only were they delicious, but everyone was able to find something that they could eat. We highly recommend them for all of your dessert needs!
Hands down my favorite bakery of all time (and I've traveled many place just for the sake of eating the local food).So many vegan options that are actually delicious. My dairy-loving grandmother can't get over how amazing their vegan cakes are. Everyone I've ever spoken with is friendly and amenable to whatever requests I have for custom orders and I can get quite creative.Lots to choose from, but I strongly recommend the vegan chocolate chip cookies and the Scratch Plates.
Scratch Bakeshop has been my go to for all my baked good needs. From my wedding cake, to my anniversary cakes, to custom birthday cakes, baby shower custom cookies for a friend, and all the gluten free goodies in their case, their products are both delicious and appealing to the eye. Bring celiacs, I’ve never been concerned about cross contamination. They are so easy to contact and work with, and their prices are great for the quality of products you receive. I couldn’t recommend them enough!!
I ordered desserts for my sister’s baby shower and they were fantastic. People were raving about the grape pie mini pop tarts. Also, the level of detail on each buttercream succulent on the mini cupcakes blew us away! Adorable cactus ?As always everything we had was delicious!