Panera Bread

1501 Howard Rd, Rochester - 14624
146 reviews
Salad Soup
(585) 426-4020

I ordered 4 pick 2 meals. I used the Panera app. When the food arrived, the order was missing one of the sandwiches and a beverage. When I called, the gentleman who ordered said he could give me a credit. I said I didn't want the credit, I wanted the food. He rudely stated that we wouldn't get it unto 2pm, because "it is lunch time and they are busy". I was a little taken back by the tone, as this was not my mistake and I already paid for it. I order from these guys all the time and usually don't have a problem. I would suggest checking your order BEFORE the deliery guy leaves.

Dependable quality experience. As with all outlets, pricing is up but still affordable and quick. I miss the lemon slices ...

Clean location with lots of space and comfortable ranges of seating options. The bakery view is open and welcoming.

I had an issue with an online order, when I called this location the catering manager was so helpful and accomodating. Thank you for the wonderful customer service!

It was great I haven't been to Panama before but it has excellent service I totally recomend

I don’t know why I wasted my money here. The quality of the food is horrible. And I paid over $20 and barely ate any of it.

Horrible service! Would not recommend. Ordered for delivery and never got my order. When I called an hour later to inquire they told me I had to call Doordash when I placed the order through Panera. Yeah, never again. And yesterday they messed up my order and only delivered my pizza even though they checked off they had everything in the bag. I had to wait for them to deliver the rest of my order. Don't waste your energy. The employees could care less.

Horrible service! Would not recommend. Ordered for delivery and never got my order. When I called an hour later to inquire they told me I had to call Doordash when I placed the order through Panera. Yeah, never again. And yesterday they messed up my order and only delivered my pizza even though they checked off they had everything in the bag. I had to wait for them to deliver the rest of my order. Don't waste your energy. The employees could care less.

I ordered through the app and asked for delivery... the driver was rude and disrespectful. I contacted the restaurant and spoke to the manager. I told them what happened and that I wanted my tip back. They said that they would take care of it. They didn't. I won't order delivery again...

Good food good people good prices I go there almost every day for lunch