They put food on the floor right in front of me I pointed it out they’re like “it’s wrapped! There’s also toppings on the cart” I could give a F less about cilantro- why is staff putting food on the ground? That is disgusting. They said it’s cause they’re “trying to clean” apparently they don’t know how cleaning works. Things don’t get cleaner when you set them on the not even swept or mopped dirty floor.
Fiancé ordered dinner through the phone tonight, since I was running errands and was in the area. We love Moe's, so we figured it would be a nice treat for us.Upon my arrival, there was no "Welcome to Moe's!" from any of the three lads behind the counter, which was a bit jarring. They seemed to be having their own conversation.The food was on the pickup shelf on time, but when I got home, I discovered that our orders were completely wrong and the burritos were abnormally small.My burrito had jalapenos in it (which I never order), no lettuce, and what seemed to be one teaspoon of guacamole. Fiance's burrito was made with chicken instead of the beef, no jalapenos that he ordered, and not even a dab of guacamole. It seemed like most of the additions we usually get were either nonexistent, or applied in the most frugal fashion.We ordered a bowl of queso to go with the chips, and instead we got the cup size, filled with what looked to be watered-down and pretty flavorless queso. We did not get what we paid for at all, and we're left feeling pretty ripped off.All around, this was a pretty poor experience, and I don't think we'll be coming back to this location again. I'm only giving the two stars because at least the food was somewhat warm and on the shelf when I got there.
The food used to be great. They have gone steadily downhill over the past six months. Had a burrito tonight and the chicken was so overcooked, burnt, and shredded like shoe leather. It was horrible. Chips were overcooked and tasted like cardboard. Kept giving them chances, but won't go back again. And, that was supposed to be one of the best Moes locations.Don't waste your money like I did.
Worst steak I've ever had (not seasoned at all), chips could've used more salt, they forgot our guac, and the tortilla was like a microwaved towel
They stole $70 from me , $90 of you count tip and refused to refund me my money. This was at Christmas time no less. Management is unresponsive.
Food was typical for a Moe'sPre ordered over an hour in advance and they still could not have the food ready on time (this is a problem with all Rochester area Moe's since the pandemic started and still continues)1 of 3 orders was completely wrong (another ongoing pandemic issues at all Rochester Moe's )I would stop going but my family insists it will get better, but for 10+ months it has only been getting worse
Went inside for lunch and noticed that none of the employees were wearing a mask. So we left and went to Chipotle's across the street, where all the employees were keeping us safe. Probably won't be ordering take out from Moe's again.
Friendly staff, decent quality food. It's fast tex-mex, nothing crazy.
Moe's just hasn't been the same lately. Sad
Food quality wasn't great. Soda machine was out of ice, and soda button got stuck spiling soda everywhere