Food was not cooked for how much they charge. Queso sauce was water absolutely horrible ?
They only had wheat tortillas in the middle of the day on a weekend, they had the door open in 30 degree weather, making the whole store cold, and the staff forgot parts of the process of my order. But the food still tasted good.
If I could give zero stars I would. My wife ordered online for a 6:08pm pick up. I showed up at 6:25pm and my food wasn't ready yet. I asked why and I was told "we were busy", I looked around and only 3 people were sitting down eating. I asked why it was an issue because I gave an extra 20 minutes to complete the order. The "manager" came over over told me" I don't know what you don't understand, we were busy before you got here." Mind you she had her ear pods in and had to hang up her phone call with a friend to come yell at me in front everyone in the restaurant. Another employee was no help to anyone because he was taking a personal phone call on his phone walking around the restaurant. After tonight I don't Moe s will ever get my business again!
Haven’t experienced so much attitude from someone who works in customer service for absolutely no reason before. Whatever you’re upset about, pink hair, it wasn’t because of me, don’t take it out on me.
food was luke-warm and cold, and I tried eating immediately after i got it in store. employees were out of it and didn't want to be there. the salsa looked like it'd been there too long, as did most of the food. I went around 6, so it should have been at least a little fresh. definitely never going to this location again.
Unprofessional staff didn't seem to want to be there or know much of what they were doing. Kept trying to finish the order skipping over everything. The guacamole was so brown it was unrecognizable. Restaurant was pretty dirty. Yet they patiently looked at us when the tip screen came up to pay... no thanks.
Was given the completely wrong food, not at all what I ordered. Service was horrible and staff was not pleasant. Will not be back to this location. I typically go to the one in Henrietta and it's a night and day difference. Save yourself the headache and go to a different location
I've been calling the restaurant for the past 30 mins. I got food last night and it was all messed up. I called for 2 hours no answer. I brought my lunch to work, and I specifically asked for NO CHEESE IM HIGHLY ALLERGIC, IT STOPS MY HEART. and what do you know there is cheese in my food after eating half that's when I realize it. Now I'm at work having a allergic reaction to this and it could stop my heart.
Today went there for lunch. I ordered on the app 1 hour before hand so it was all ready. I got there, and they had my order sitting on the back cabinet. Have it to me saying it was all set and it was 100% not all set! They only made one of my two quesadillas and threw in a very old side of guac ( it was completely brown) and I actually ordered a cup of guac. They said they would make the second part of my order right away. It was quick that they had the order complete. Got to the table and it was completely WRONG! Got up a second time to tell them they got the order wrong after 10 minutes of waiting for the correct food after already being there for 15 minutes prior. Finally got my food but had to leave to go back to work. Very frustrating when no one knows what their actual job is.
Decided to come here on my lunch break with my husband, big mistake. We ordered online so the food was ready when we arrived. It was not ready and they only made one of the meals on the order and gave a side of guac when we paid for a cup. We asked them to make the second part of our order, but they made the same one that they had already gave us. Wasted our entire lunch break and wasn't even able to spend time together. Terrible, waste of time.