Frank's Italian Ices

687 Ling Rd, Rochester - 14612
62 reviews
Ice Cream & Frozen Yogurt Juice Bar & Smoothies Gelato
(585) 577-4237

Bad customer service. I purchased a brownie sundae and the soft serve ice cream had a gritty texture, the brownies were extremley hard and overall inedible. Dissatisfied I asked to exchange for another flavor was told no. I had maybe 3 bites by the way. Then asked for a refund and was also told no because I purchased on a credit card, had paid in cash then I would have been refunded. I was also told the manager is the only one who processed returns and was gone for the night. I literally threw it in the trash at the window. Very disappointing.

I miss them and can’t wait to place my orders. Don’t taste the same buying from supportive shops

My review is strictly on the prices on the cup selections for the Italian ice. Maybe it’s because I’m from the Philly area, but the Italian ice here is double the price of what I’ve been so use to. And in bowls instead of the clear cups I seen that what I’m use to seeing them in. Wasn’t allowed to have the cup either.

Mmmm. The mango and raspberry were delicious. Perfect treat on a hot day.

Awesome little place. So many options, huge portions, great prices!

Great service, all homemade! Great prices! We took home a half gallon of Italian Ices! Great way to sample lots of flavors for the whole family!

Absolutely amazing ice and ice cream. Good prices very delicious.

Their Italian ice is like no other.. it is delicious! It is worth the drive. The customer service is phenomenal as well. I now have my son hooked on the many ice cream and Italian ice options they have to purchase.

Good, but not as great as it used to be.

The ice is fantastic! The people are so friendly too!