Was there this morning got a coffee an two donuts. Went back out to the car and the lid popped off the coffee (wasn't on tight) spilled all over the car both front seats and on myself . They offered me another coffee I said no I wanted a full refund (donuts got soaked to) at first they said no, but gave in cause I wasn't giving up.reportedto corporate Now fighting to get my seats cleaned. Must have a bad batch of cups and lids or employees that don't know how to put them on cause I wasn't the only one found that out from corporate and the mgr spilled the also. They are refusing to take the blame
No donuts or food sometimes. Nice enough.
Terrible customer service!I went to this location on 1/6/22 around 2pm and can honestly say I've never received such nasty attitude in my life. The girl at the window was so rude. I ordered a sandwich, drink, and separate double espresso. I only received one espresso shot and was told the other espresso was inside of my drink. Despite knowing this is NOT what I ordered, the girl was extremely argumentative and nasty to me. 1) She assumed both drinks were only for me and 2) She gave attitude over an order she knew was wrong.Despite her finally agreeing to fix the order, I was so put off by the encounter that I didn't even eat or drink it. Actually ended up stopping elsewhere (Tim Hortons on Lake Ave) where I received excellent service.Will never stop here again! Management should be ashamed and do remedial training for this employee.
Nice people but not hygienic. Saw them do garbage then do someone’s order
Service and food have went downhill. Avoid if you can, if not be prepared for mediocre food and nasty drinks
Very disappointed in the coffee from the Lake Avenue, Charlotte location today 11/9/21 ~ 5.33 PM. From the drive-thru I was initially told they didn't have decaff coffee, then suddenly it was available. The 2 medium coffees order were luke-warm at best. Admittedly I have visited this location in a while. I don't think I'll return anytime soon.
Always good for a hot drink, tea in my case, and a donut!
Tasty donuts but hashbrowns were cold
Employee was very rude at drive through.
Nice little place , nice staff ? great coffee iced and hot ?