I ordered XL NEW YOR STYLE PIZZA and I was expecting 10 slices of pizza. I moved from New York City not too long ago and I have not come across a New York style pizza, until now. I was excited to read the description of this New York style pizza and couldn’t wait to try. How darn disappointing. First of all, this is NOT AN XL! Second, they cut the pizzas in square pieces when I was expecting New York style slices, where I can fold my dang pizza in half. Not only the pizza was disappointing, but the wings were so not very good. They have a weird after taste to them and I couldn’t eat it. A waste. Save your money and don’t order from here.
Pizza had no Flavor and was cold
I ordered a Medium Chicago-style deep dish pizza last night, with sausage. So far this has been my one and only interaction with Captain Tony's, so it's really all I can review them on. That being said I'll first start with the pro's.On the positive side, the pizza came to me in the time frame they had said...so Tony's is neither late nor early. Also, the crust of the pizza was quite crispy and had a pretty good flavor on it. Unfortunately, this is really all I can say for positives.Onto the negatives, was pretty much everything else. The price for that tiny pie was $21, including taxes, tip, delivery fee, and even a $6 discount. Worth it? No, not at all...but costs have been rising all over the place so I can't hammer them too hard on price. When it comes to flavor, unfortunately this pizza was the very definition of bland. The sauce tasted like they literally opened a can that said "pizza sauce" on the side and just used that...no seasoning or flavor of any kind. The sausage was also flavorless and bland. The cheese was plentiful, but likewise pretty much tasteless.Also, while the pizza can be considered a "deep-dish", this is in no way, shape, or form "Chicago-Style". In Chicago, deep dish pizza has the sauce on TOP, covering the cheese and meat.So all in all, I cannot recommend Captain Tony's...at least not their deep-dish pizza. I have a hard time believing their standard pizza would taste any better (as it uses the same ingredients), which is why I'm only giving this place a 2 out of 5 stars.
Picked up medium pizza and Sin Stix. Everything was very good. Sin Stick had so much icing
So I am disappointed. I signed up for their email list. They offered a 50% off a pizza and then tell me since I live in Cleveland, Ohio that they don't care. So here is what I think about your customer service and your VIP email list.
The branch in Lancaster has terrible service. I paid for food. The pizza has not shown up for 4 hours. I called the store they hang up in my face. Spoke to manager and they say there is nothing they can do. I need this to be addressed ASAP
Service was amazing and the pizza was amazing so happy we went to this pizza joint !
It was a good pizza and wings first time there
I love it. I Always suggest the big tony!!!
Food was very good and the staff was friendly.