Manager Johnny, took curbside order and brought out the absolute worst fish dinner I have ever had in my life!Mushy mealy lemon, fish smelled as if it were turning rotten, slaw had large chunks of cabbage.The only good part of the meal was the beans.I have now been turned against bill gray’s for eternity!I will never go back, nor will I ever be a customer at any bill gray’s again!Huge disappointment!
Very disappointed in my food I ordered I didn’t expect for bill grays to give a faithful customer food this way the World Greatest cheeseburger is suppose to be the greatest but definitely wasn’t this time both my burgers buns was burnt really hard and crunchy I tryed peeling most it of but still had a burnt taste I’m not sure why my buns was burnt I didn’t ask to bake it, i was not satisfied with my order I had to use bread I had here at home to replace the burnt buns , I didn’t return my food cause I stay about 10 minutes away this was a really horrible experience and bad service
Food was good I guess. Cashier at order counter helped a to go order before me when I was obviously next in line. My buzzer never went off and I finally approached the counter to get my food after it was apparent all the people who ordered after me got their food b4 me. Meanwhile my food was sitting on the rack.
In the movie "Elf," there's a gag where Buddy visits a coffee shop claiming to have the "World's Best Cup of Coffee," and it's funny because it's not. And the takeaway should be, don't make a ridiculous claim, especially when you've let your quality slide. Look, this location is really fun-looking, and I like to think I was there on a bad day. The staff seemed decent, but the trash was overflowing and all of the tables were dirty. The place was hardly busy, so not sure why. I get there are staff shortages, but that's why God made managers. Anyhoo, I can overlook all of that if the food is good. Now, the burger wasn't bad by any means. It wasn't a preformed patty, and was cooked well. But the bun was crumbly and the bacon was excellently prepared, but terribly salty. The fried mushrooms batter was gooey and who serves fried anything without sauce? I had the fried pickles, which tasted like processed frozen fast-food junk. I rarely give a bad review, and I had a great Bill Gray's experience many years ago, so this was deeply disappointing -- like, why are you trying to be Sonic? Bleach. The saving grace was the Abbott's milkshake. So, in closing 2 stars for the food, plus an additional 2 stars for the shake, with a 2 point deduction for claiming "world's Best Cheeseburger." Memo to management -- eat your own food. It's really not that hard to not suck.
On a positive note the gentleman that took our order was extremely kind. I have to be honest we did not enjoy the food. The onion rings were not edible, the fish was not fresh,and the chicken sandwich,and the chicken strip kids meal was not as well. We left very dissatisfied,and basically wasted our money for three meals that we could not eat.
Very disappointed. Greasy handprints all over the booths and tables. Ketchup dispensers were empty and no paper towels in the bathroom. The burger fell apart and we needed a fork to eat it. No reason for that with 2 other tables in the whole restaurant. Poor management. We used to love coming here and visit when we are in town. We won’t be back.
Very sloppy, not tasty, poor service. Wet bun, couldn't pick up the burger to eat it. Not properly grilled onions. Unevenly cooked burger. Staff could not answer basic question of what size is the patty. Not giving this place another chance. I can see why it was completely empty on a Saturday night.
The food was great just like most of the other Bill Gray's in town that was super cool very nice and friendly. The best part of this location however is the original Crazy Taxi arcade machine with all the original soundtracks in place. Including The Offspring and Bad Religion song. Very fun
I don't know if this is all locations, I can only attest to the Gates, NY one. A notice wasn't placed at the drive thru. It was only when I got up to the window was there a notice. Customers beware, they no longer take all coupons. They used to take all coupons including expired, no lodon'tnger. I see this hurting their business significantly, and for sure will not be going there any longer. The coupons were what made it more affordable. Our family of 8 usually went there for birthdays but we won't be able to any longer. The window person was very nasty and belittling about the whole coupon thing. Save your time and money because they're not there for their customers any longer. Disappointing. We will be servicing another establishment going forward.
My favorite dish is a basket of fries with gravy. But lately the gravy has gone down hill its so watered down its like dipping my fries in soup. And that sucks