Rude. I went through the drive-in and when it was my turn to order the guy on the mic said " Welcome to Arby's, order when you're ready... Or not", don't give me a chance to say anything. The whole order process I felt rushed and in general like I was being a burden. I've worked in food, in a Casino! I get it! But excuse me for getting hungry and deciding on Arby's and not Taco Bell like everyone else. The cashier was a different person and she was pleasant enough.
Dirty on the inside.. the food was not that great they jipped us on mozzarella sticks. Curly fries you just can't go wrong with. The super dirty tables, floor, and walls didn't help the overall experience
People sleep on Arby's but there food is really good granted I always get the same thing if you want this get the jamoca shake (if that's the spelling)
My husband try their new burger and he could not eat it. He tossed it out. My Chicken sandwich was burnt☹ crinkle fries and strawberry lemonade was good. I have not been there in years. I see why.
Love Arby's and the new burger but the Ridge Rd location is a mess. Sickenly sticky carpet in front of the sauce dispensers, slippery tile floor, disorganized front end (but pleasant and friendly) and a potholed driveway where I twisted my ankle. (The burger appeared to be sloppily put together, but was still good). Not going back there.
I'm honestly not a HUGE fan of Arby's food in general, but I know some people are so all the more to them, but this review is about this location specifically. I really got excited for that new Wagyu burger. according to the website it's supposed to have:Wagyu Steakhouse Burger Patty, American Cheese, Shredded Lettuce, Pickles, Red Onion, Tomato, Burger Sauce, & Brioche Bun, but all mine had was cheese, the sauce, and two tiny little onions, and the meat patty which was super small and didn't fill out the bun, which had been squished and absolutely wasn't brioche, it was just the usual bun.. My GFs burger was exactly the same, but the bun wasn't squished on hers.. idk if the picture and website are just false advertisement or what.. and I KNOW fast food burgers never look as good as the picture, but the ones I got were just straight up missing toppings and, more importantly, missing quality. Overal it was just generally bland.. NOT worth the almost $10 I paid for each combo..3 stars because i'm sure their usual Arby's food, that I don't care for, is fine, but I can't go any higher for now due to my own poor experience.. I'd really love to hear from the owner, or maybe Arby's corporate, to find out why the burgers aren't coming with all the toppings and quality they are supposed to...
This was my first time at this location and I hate to say the food was the worst I have ever had from any Arby's. If it wasn't so expensive I would give it another shot but I can't waste that kind of money again.
Every time I order from there it's an issue even when I go through Uber eats. They always forget to put parts of my order in the bag and their employees are very rude and ratchet. I love Arby's food but they're West ridge road location is horrible the employees are trash
This location seriously must not care at all. Every single time I go there, I get a large curly fries, and they are always half full. The drinks are never full, and they always forget the sauces I ask for. Today, we got 2 meals, and were charged for it. We got (half) the fries from both meals, but one of the sandwiches was missing. I’ve spoken to customer support many times, and other than compensation, nothing seems to change. Last time i went through the drive thru, a teenage girl took a long time getting to the window despite there being no line, and she proceeded to tell me they were out of EVERYTHING I asked for (which was a lot of different things), and when I drove by the window, she was leaning, texting on her cellphone. I tried to call the location, and a girl answered the phone, told me “hold on let me get a manager” and I’ve been on hold for 10 minutes. This is ridiculous. Seems like even the management doesn’t care. Corporate should really do something about this location!
My chicken sandwich was cold super cold I was so madddd the chicken patty the bread cold everything was not rite the only thing that was hot was the curly fries... I was looking for a good mother's day sandwich.