In my eyes one of the best burger chains out there. I prefer it over Five Guys and most other chains. Lines can sometimes be absurd (late Saturday you had to wait easily 30-40min). But I got there during the day and had no issues.
This review is for the JFK terminal 4 location, near boarding gate B37.They're supposed to open at 1pm, but when the clock hit 1 the cashier staff were all just standing around doing nothing. Another customer asked when they'd start taking orders and the answer was just a dismissive "maybe 1:15". It's as if they didn't want to work!I saw that the canned beer was just sitting on the counter, at room temperature. When I finally got to order I asked if they had any cold ones. No.So then I asked for a Coke. No, they only had diet.The cooks seemed to be on the ball. The Shack Burger and Chicken Shack were good.I accept the higher airport prices. But the uncaring attitude was just terrible.I've been to other Shake Shacks and have always been happy. This outlier makes me shake my head.
May 2022.Located in the airport.Food is good quality.But the service was not good. The girl was not pleasant at all during my quick interaction with her, she didn’t seem patient at all and I felt rushed when ordering. I asked for the avo-burger which one not available at the airport, then the portobello burger with no cheese. She said it was not possible because the cheese is in the mushroom. Totally understandable. But then as I was thinking of another option (there were not a lot of people at the time) she redirected me to the falafel one as there is no cheese. As I didn’t want to be more annoying I agreed to try this one.Except the sauce is made with cheese or « fromagère » as we say in French. I ate only half my burger and didn’t enjoy my meal.I do not recommend for the service, and from previous comments I am not the only one who felt this way, so it is kind of reassuring.
My son and I have a short layover at jfk and decided to try the shake shack. It has been a while since I had a burger made to order and no heat lamp. Sweet, chewy bread, cold tomatoes, melty cheese, and that Angus beef...a great combination with their signature sauce and wash it all down with a straw shake. Yes, it is a premium but you can definitely take the difference ?. Also the ordering process is easy and was ready within the time ⏲ posted.
I wait 30mins, they give my food with 1 burger missing, no soda.They were only 3 to make food, dispatch in bags, give the orders.And apparently they aren't Macdonald so they can took their time...
Card only! Mentioning that right away as many waited on line for 15 minutes just to leave when reaching the counter. Overall a good burger. A single patty is about the size of a quarter pounder so if you want more, order a double. 4 stars because service seemed pretty slow and they were completely out of mustard.
Double shackburger and chocolate smoothie. Fairly quick service. Didn't have to wait too long.
Shout out to Stephanie! Employee working at Terminal 4 by Gate 34. Her customer service skills were outstanding. She assisted me with the kiosk ordering process and didn't get upset when I asked questions regarding the discount for Delta employees. She displayed courteous service with a smile behind her mask!
In general, I love shake shack. This was the worst experience I’ve had at a shake shack. The system was down so no orders could be taken. I came back 30 minutes later and could order then. All ordering was done at kiosks and most customers had issues so it took a long time and there was no one at the counter to help. Then the food came and the burger was cold. There was no ketchup available as well. The workers were not friendly.
One of the cheapest option to eat in the JFK, the order system is perfect and fast. Use a app or qr code to make it. But then when your order is suppose to be ready they scream your name. The food is good but you have to wait for it.