The place was very big and the environment was very friendly. Even though the food didn't really stick out as much, it was still quite amazing.The service- on the other hand - was the real cheery on top. The bathrooms were far more clean than any other hotpot place I've been to. The waiters were super friendly and always did their best to make sure we had the best time.There were very unique shows and events such as the dancing noodles and the mask changing dancer.Overall, it was a lovely experience and I'll definitely come again! <3
Came here to celebrate my birthday tonight and had such an amazing time! I’ve been to the location in queens so many times and it is just as I remember from China! The quality of food is top notch and what really sets them apart from any other hotpot place is their impeccable service! Our server, Ada, was amazing! She took such good care of us and made sure we always had what we needed and that our glasses were full! I just wish I lived closer so I could come every week! I will definitely be back again and again! Thank you!
I grabbed lunch today with my mom at this place and the service was amazing! They offer you an apron, a hair tie and a zip lock bag for your mask. The food came super quick and our waitress, Ada, was super attentive and helpful! She was so sweet and constantly checked on us. Love the service here and love the food. 10/10! :)
Very nice place for hot pot.Little bit hard to find the parking.Very nice waiting room, friendly staff.They provided tie for your hair, apron if u need it, ziploc for your mask, also Dior perfume, toothpaste & toothbrush, wet and dry napkins in ladyroom.Free snacks and games in the waiting room.Price is $180 for 2 adults and 1 kid before tip and tax.
They've thought through the full experience so well, I was very pleased and impressed. And the hot pot was all delicious (2 broths used: tomato, classic spicy mala). Also I had the kiwi slush tea which I loved.- Online reservations and a waiting list that shows you the number of tables waiting.- Waiting area with teas, waters, coffees, mints, games, decorations, and seating areas.- Waiter was very helpful and detailed. And attentive, giving us extra bowls for soup from the broth, routinely refilling our waters, checking if we needed more broth, swapping in clean plates, removing used bows, and even making us sauces (in additions to the ones we made ourselves). I also loved he offered to take a photo of our group without us asking, and that he pointed out when a fun dancing noodle presentation was about to happen at a nearby table.- Sleek tablet ordering system.- Offered bibs, plastic bags for face masks, and hair ties.- Table utilized vertical space with shelves.- Bathroom is very clean will full suite of items, and sinks at multiple heights.- Check delivered with moist towelettes, floss picks, mints.
My favorite hotpot place, so many options for hotpot in flushing but this place is the best. The atmosphere is amazing when you walk in there’s games in the waiting area which is very thoughtful.The tomato broth is delicious it is a must get when you come. Our server Maggie was very friendly she went above and beyond with her service. Got us everything we needed. I would say the service is top notch. Food is very fresh and delicious.
Excellent hotpot restaurant with superb service & amenities. Our server Andrew attentively went above & beyond, he will be our barometer for the service at Haidilao.The tomato broth was delicious & like Andrew said it’s the most popular broth at Haidilao. Dancing noodle was a must, the fresh hand pulled (danced) noodle was so good with tomato broth.I definitely will bring my family here, because it’s not only an excellent hotpot restaurant, but also the dining experience itself is worth it.
Compared to the more original chains in Beijing, China, the service was definitely consistent with the chain name but the flavor was not. Service alone I would give the restaurant 5 stars but what are we here for? —— Hotpot. Sure, there are games in the waiting area, appetizer options at sauce stations and even toothbrushes in bathrooms but there was nothing special about the food. We tried a number of different meat/seafood options from the menu but it just tasted like mediocre hotpot with lackluster soup base. Price tag not justified, would not return.Note: some sauce bar items did not have English, had to translate for my party. Menu does have drop down option for English on top right corner.
This was our first time trying hot pot, and it was an amazing experience! This place is very nice, clean, and the staff goes above and beyond to make your visit comfortable and easy. This is a great place to go on a date, bring your family or hang out with friends.We were served by Andrew, who was very informative, kind and patient with all our questions. He was super attentive and also hilarious!! He made our experience really easy and made us feel welcome. Not to mention, the food was delicious!The bathrooms were the nicest I’ve ever been to in a New York restaurant. The toilets were equipped with bidets and had heated seats!Will definitely come back again! 10/10 will definitely recommend to everyone I know. Andrew, thanks so much for making our experience awesome!!
Amazing restaurant! Their food is delicious. The ambiance is great and the service is perfect. Very friendly staff and very professional. Especially the waitress Ada. She made our time at the restaurant special and unforgettable. She helped us with the sauce mixing and gave us a free ice cream on dessert. Don’t miss their noodle show and face changing performance! I highly recommend this place!