I am a long time dunkin customer and visiting this location all the time. Service level is on and off, however I had a great experience today. Visited with my two boys to get some ice cream and donut. Manager name Shana remembered service complaint from last visit and showung sincere apology and made my kids enoyable ice cream and donut day. Some people just apologize because that is their job but I can tell she showed the best customer service manner in my 30year dunkin customer experience. Thank you Shana. You made my day!!
Coffee was made the wrong way, way way to sweet and we asked for them to remake it and literally watched the guy dump out the same cup and added more milk. Literally what does that solve? Now you dumped out espresso that I paid for.
The staff here always mess up your orders. Do not recommend this location unless it's the closest one to you, which would be quite unfortunate.
The morning service was terrible. I waited 20 minutes for my order and it was relativity empty and yet I had a long wait time. I was served the wrong order after a 20 minute wait and when I asked for the right order and they ignored me and went on with their day. I will never come back to this location ever again. You have lost a regular customer.
Typical drive thru … fast service… I have been coming there for years and they never screw up my order…. So I would recommend
Check your donuts for freshness before you leave,you may be purchasing rocks.
Great employees! I lost my wallet one night and went to pay, and the guy behind the counter spotted me! 5 stars.
The whole state of New York to know that she's my beautiful wife, Danielle, my georgous girl, my precious diamond, mt precious jewel, my bubble gum, she's the girl i would die for her.
Horrible service, placed a mobile order to wait 30 minutes and my order be incorrect. Not one employee apologized even with the manager there. Only my coffee was right and my sandwiches I opened to see we’re incorrect and they took it back and didn’t even offer to remake my cold coffee. Poor customer service and management.
This place is horrible every time I come here late at night I am waiting for a long period of time it is a 24 hour Dunkin’ Donuts there should be at least two employees especially on a Saturday night I am a Uber eats driver trying to do my job and it is wasting my gas