Terrible customer service! They don't answer the phone, like ever, we called several times. We finally get someone and we try to make reservations and they told us they’re only doing walk-in. We get there and now the hostess is asking about reservations. We explained what we were told over the phone and the hostess or manager said there was nothing she could do if we didn’t have a reservation. The restaurant was nearly EMPTY so why couldn't she accommodate a walk-in like they said . Looks like they forgot they had planned a little bridal or wedding party when they told us to come. This was very inconsiderate especially since we took an uber from Manhattan to get there. If you decide to eat here make sure you get a name and confirmation otherwise they may send you back home hungry or looking for another place to dine which is not easy due to the area. Good luck ??
Nice Place. Service is extremely extremely slow! The food is 10/10 Good portions. Drinks 9/10 even thou it was hair in my drink it was strong. Passion fruit mojito. Hookah was 9/10 it burned kinda fast and it took 35 minutes to come after she took the order. Overall 3 stars 7/10 because of the service. I would definitely get take out from here.
Can't rate the place. We didn't get to try anything. It was my best friends birthday and she really wanted to try this place. She had been calling for a few hours with no answer. We decided to stop in because according to Google they were open. When we got there the young lady at the bar asked if we had a reservation, we told her no. She proceeded to tell us that we should have called to make a reservation. We let her know that we did, several times, but no one picks up and then she has the nerve to say "sorry, yea we're busy". Completely unprofessional place. Very nice looking though.
Complete waste of time management needs to handle it better, food was nothing special they need a new chef and staff. Upon arrival the half the restaurant was empty and no one was there to greet or seat us I had to was around looking for the waitress / bartender. She wasn’t friendly or polite and she told us we couldn’t sit down because those seat were reserved. I had to stand up at the bar all night. The worst part the was the ppl who they were reserved for never came.
Since this is a new restaurant the chef probably doesn't have that much experience cooking. The first order I placed was the fried rice special. The taste was ok but what was unbearable was the amount of oil in the food. My husband and I had food poisoning the same night. Today we decided to give them a second chance and ordered the roast duck lowmein. Same issue, there was way too much oil, the duck was tough to eat and the plantain wedges (not chips) were fried in the same old oil that needs to be changed. Would not recommend this place!
Nice atmosphere, food was pretty good but cold which leads me to the service ....it needs some improvement in terms of speed, our waitress tried her best and was very nice throughout but she was just overwhelmed by the number of tables occupied and waiting on her but she still kept a smile on. It took over half an hour just to get a couple of beers . Their prices I believe is on par with most similar businesses. If the wait service was faster I would've probably went with 4 to 4.5 stars......just my experience for a first time visit.
There was No Hostess at the door to Greet you upon arrival. The restaurant was empty and the Bar tender came from behind the bar to tell us they were fully booked for the night. I was Pregnant and they turned me and My Husband away. We were not even allowed to sit at the Bar. There was no way to make reservations in advanced. Was very confused. Were do you even make reservations. Bad first experience. We weren’t even able to try the food.
The interior was nice, however you walk in and there is no one to greet you and soir was my first time there, we headed towards the bar and still no acknowledgement. Albeit, it was busy, that is no excuse for not giving good clientele service.I ordered the duck, after 30 minutes they came back to tell me that they ran out of duck. Maybe on a slower night they are stellar in their service, for me I don't see them in my future.
Ill start off with the good.... decor was very nice small space but can definitely see a good time there. Dj was hit or miss. now the food cha cha chicken is a winner rice could use more flavor. Now the pitcher situation if you know you dont do sangria well take it off the menu put pitchers of rum punch and margaritas 40 dollars a pitcher is reasonable trust me it will do great. I would go back chicken was that good.
Don't Know what to order? Get the fried rice mix you won't be let down Some of the best food in Queens Village. Clean, Spacious, Great Staff definitely one of my new go to spots highly recomended.