I order from this location of Brooklyn Wing House all the time, ever since I moved to this area of Queens. Usually, the service is pretty good (in addition to the food). However, tonight, was the first time in the year and some change that I've been ordering from here, that I regretted being a customer. I was on my way home and realized I was out pretty late. Starving, I knew that I couldn't wait until I got to BWH to order my food, because it would be too late (with all things considered; seeing as to how they close at 9pm on Sundays and the time was a little after 8:15). To be efficient, I called in to place my order ahead of time. The phone was picked up, but I could hear people discussing their own personal matters, as well as some of the restaurants' customers lack of timely pickups for their food (stating how "people need to come get they food" etc.). After saying, "Hello?" for about 5 minutes, I hung up the phone and decided to call again, to which the call rang twice and then went to voicemail. Realizing I would have no choice but to order my food there (and considering how everything else was closing due to it being Sunday), I went directly to the restaurant. Upon entering (the time is now 8:37) there was an associate that was at the counter. She noticed me, went back to whatever she was doing, stood in front of me as if she were about to take my order, then walked to the back of the restaurant. After about a minute, she came back and greeted me, then proceeded to tell me that they were no longer accepting orders for the night, which was exactly what I was trying to avoid. As I've stated before, I order food from here quite frequently, but this has got to be my worst experience here thus far. It's upsetting because, not only do I love the food here and was looking forward to the dish I was going to order, but the blatant disrespect and inconsideration is something I never thought I'd experience from this place. VERY disappointed.
It would be helpful if the staff actually took time to READ THE SPECIAL INSTRUCTIONS. I’m confused as to why every time I order on Uber eats my order is INCORRECT…. Absolutely ridiculous
Salmon over yellow rice with honey BBQ sauce is literally the best meal ever !!!
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Good Night staff! The staff is very friendly and helpful plus the food is great. The price is very reasonable plus my grandson enjoy the fries. Thank You!
Always enjoy the wings here. Would appreciate it if they would invest in descent container for the wings to go. The flimsy box don’t cut it
My 9yr old wanted to try it. I wasn't intrested. I tasted one of his wings, it was just ok. Overpriced for what it is. A 9yr old meal was 20something dollars. Which would be fine if the meal was better than ok.
First time ordering. Still in town. Got takeout delivery from here. Delivery time was ok usual slow. Ordered the Brooklyn pasta with salmon and shrimp and it was sweet chili glazed. It was ok nothing special but at same time not bad. Would order again in the future and try rest of their menu.
Service was a bit slow, but the chicken sandwich was fantastic.
Very tasty food. The person who took my phone in order was very polite and helpful. Called me to let me know my order was ready to be picked up!