This place is doing some parallel business. They don't offer Tim Horton's original menu and instead force customers to take some combo menu. No hot items are available there. Also, there is no clarity on the price. After standing 30 minutes in the queue you will have to pay a huge amount to get some food. I would recommend avoiding this place.
I don’t know why, but The latte coffee and turkey sandwiches in this branch is awesome. Better than any other Tim Hortons branches.
Very rude staff no respect or manner to speak with customers, I ordered my usual double double dark roast , it tasted bad the cream and the coffee both tasted old no manners to speak with customers and the unnecessary attitude the staff has no decency at all...
The Tim Hortons you know with its terrible and overrated coffee. That said, prices are fair!
The egg sandwich I ordered was terrible. It was filled with egg shells some bigger than my thumb nail. Clearly visible. I showed it to counter help but they would do nothing to give me a refund or another one that was edible. I had to throw it away. Coffee was good.
A good place to grab a coffee or snack while enjoying view of Niagara. Sitting options is also available, inside and outside daring the summer. Nice, helpful and friendly staff. Overall great location and good customer service.
Bad service, we ordered hot chocolate but the gave us cold chocolate, we complained but they said we have no time for exchange
They gave me cold drink. When i complained, they said they can't do anything about it. Very bad service.
So dissatisfied and disappointed with the costumer service ! I ordered 2 iced caps and a coffee. The coffee was great as usual and the iced caps tasted like the cream has gone bad. I kindly asked the cashier (Tammy, as the manager told me because she didn’t have a name tag on and when I asked her name, she screamed NEXT!!! Told me to move away and completely ignored me) to change it but she started giving me attitude and keep telling me I’m making a mistake and the milk is brand new and…I’m here on a road trip with family to have a good time and enjoy my Tim drink and support a Canadian business.The manager on the other hand was super sweet and understanding, she validated my concerns and apologized for her employee’s rude behaviour, but she shouldn’t have!!! Tammy did
Well managed coffee shop, well maintained, especially during COVID. My family visited during a busy Saturday (Jun 26), and despite big line-up, staff managed to serve us. What I liked best was the little tables & chairs outdoors, for which we managed to get. Nice and clean.